Linda Dobel is a TMCnet Contributor. She has been an editor in the contact center space for more than 25 years, and has the distinction of being the founding editor of Customer Inter@ction Solutions (CIS) magazine. Subsequent to CIS, Linda was editor of Contact Professional magazine, as well as Trade & Industry Development magazine, and Sports Destination Management magazine. Most recently, she has been a public relations specialist, and has been writing and editing independently for several publications. Linda’s in-depth knowledge of diverse industries enables her to bring readers the information they most need. She can be reached at [email protected].