Call Center QA Featured Article
December 22, 2011
Call Trunk Integration Extends Capabilities of 3rd Party Remote Call Monitoring
If you’re searching for a way to leverage 3rd party remote call monitoring in your organization, you might be excited about a recent Call Trunk innovation.
According to this Venture Beat report, the company will now allow Skype (News 
- Alert) users in the U.S. to make use of 3rd party remote call monitoring by recording their voice calls and storing them in the company’s new Dropbox (News - Alert) integration.
Call Trunk recently made this move to make it easier for businesses to record and then store important phone calls in the cloud. The company has found that when on the phone, people tend to be more forthcoming with promises or details as compared to email communications. As a result, users can implement 3rd party remote call monitoring to capture any important information shared.
All recordings within the Call Trunk environment are easily accessed online with a browser or through the company’s mobile apps. The audio captured in 3rd party remote call monitoring can easily be stored and accessed using Evernote (News - Alert), Dropbox, Box and SugarCRM apps.
This move into the U.S. markets was announced after Call Trunk experienced success in the U.K. Now, the company is ramping up operations in the U.S. with this new Skype integration. This added capability works on a global scale.
Call Trunk CEO, Paul Murphy, shared in a company statement, “In the past, only large organizations could afford sophisticated call recording technology. Today, the launch of our Dropbox integration and U.S. Skype service are two more steps towards creating a more accessible and disruptive technology that will make the spoken word as tangible as written words.”
The Call Trunk company is London-based and currently self-funded. Offices are also located in Dallas and Montreal. The executive team includes Murphy, co-founder and VP of operations Angela Clarke, COO Tim Tokarsky, co-founder and chief scientist Darcy Brockbank and VP of marketing Richard Newton.
The amount of 3rd party remote call monitoring time needed dictates cost for each customer. For those who may be on the high end, recording time of 5,000 minutes per month is priced at $80. Call Trunk’s smallest package includes 50 minutes per month for just $5. The company’s most popular plan is the 2,500 minute plan offered at $50 per month.
For the latest in 3rd party remote call monitoring news, check out this article featured on TMCnet that focuses on the top five reasons to implement monitoring solutions. With the Call Trunk integration now available, small businesses and mobile users can more readily capture and store voice calls for future use.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Jamie Epstein
