VoipNow is a cloud communications platform that enables service providers and organizations to benefit from hosted enterprise telephony, video, presence, instant messaging, conferencing, contact center tools, and mobility. It also features rapid set up and easy deployment, an integrated charging and billing engine, and a competitive pricing plan.
ANPI VIP is a hosted unified communications solution that gives businesses the ability to be accessible anytime, anywhere, any place. Businesses can now take advantage of integrated voice and collaboration tools in the cloud without the cost of maintaining expensive onsite equipment. Easy to customize and easy to use, ANPI VIP allows businesses to communicate more efficiently.
UniCom creates an intuitive, feature-rich experience to manage communications for the desktop, softphone, and mobile applications. There is both an installed and online version, which enables the end user to make, receive, and manage communications with a single click and offers the ability to control calls from the desktop or desk phone. UniCom, which is integrated with the CentileHosted platform, allows end users to manage their presence, telephony settings, forwarding and voicemail rules, hunt groups, call queuing with call center application caller ID and call screening services, as well as accessing the corporate and private directories, click-to-dial from a contact, chat, text messaging and call back.
Collaboration Solutions Inc.
Quicklaunch is an easy-to-use, one-click/one-touch meeting management add on for Microsoft (News - Alert) Skype for Business and Lync workspaces. It enables users to join meetings and launch select applications with a single click on the main dashboard; to quickly share business intelligence assets, data, and dashboard; add participants, send group emails, start whiteboard communications, and more; brand the interface with their own buttons, colors, and logos; access corporate data on DropBox, One Drive, Network, and other locations; schedule new meetings; and lock-down Quicklaunch devices to protect against unwanted changes.
Switchvox is an IP PBX (News - Alert) that delivers powerful unified communications tools, mobility applications, and robust calling features. All features are included for one, low price. It’s available in cloud, hybrid, and on-premises configurations. Switchvox Cloud is Switchvox SMB offered as a cloud-based service. Switchvox Cloud provides the same UC features, reliability, and flexibility of the Switchvox SMB premises system, but with the benefits of a hosted offering. Switchvox Cloud 6.0 is built on the most advanced open source communications platform, Asterisk 13, which allows it to more efficiently handle calls and information as well as the ability to ensure that users are getting the next generation of communications features.
The Everbridge Unified Critical Communications Platform replaces traditional, limited emergency notification solutions with a secure, actionable platform to unify multimodal, critical communications and to increase situational intelligence for diverse industries. When an incident happens, whether it’s a natural disaster or an IT outage, the solution automates communications to ensure that the right messages get to the right people, at the right time.
Fonality Contact Center
Not every business has a formal contact center, but most can benefit from contact center solutions. That's why Fonality includes unlimited call queues for all employees. As a result, users can create queues for different departments. Any employee, at any time, can be a member of every queue for no additional charge. For customers that want even more call center solutions, advanced functionality can be added to Fonality’s Professional and Ultimate editions.
Genesys now brings the best-in-class contact center together with best-in-class unified communications solutions from Microsoft, helping companies deliver upon customers’ ever-growing expectations by extending the reach of agents to other experts across the business to help resolve their inquiries. Agents now have access to the expertise they need to respond quickly and delight customers with immediate resolution of their issues.
iCore Networks is a leading provider of Broadsoft-based and Microsoft Lync UCaaS solutions, as well as complementary desktop cloud services, including infrastructure as a service, virtual desktop, and hosted Microsoft Exchange. Vonage in September closed its $92 million acquisition of iCore Networks.
IPitomy Cloud PBX
IPitomy’s dedicated virtual PBX is a fully featured cloud-based communications solution identical to the company’s robust premises-based solution that has been developed and improved over the last 10 years. With most hosted solutions users usually have to give up many of their favorite features, but with IPitomy's Cloud PBX customers will feel like nothing ever changed. Because IPitomy has developed its own technology internally and also has the expertise to manage its own global IP network for inbound and outbound calling, it can typically saves customers 50 to 75 percent off of their existing phone bills.
Lifesize Cloud enables an entire organization to connect over video to get business done. Features include an easy-to-use interface, screen sharing, calendar integration, chat and audio-calling options. Lifesize Cloud also can be connected to Lifesize Icon videoconferencing systems.
Masergy Communications Inc.
Masergy Global UCaaS
Masergy’s Unified Communications as a Service solutions replace PBXs, improving users’ bottom linesby eliminating costly capital expenditures, maintenance, and support costs. This feature-rich solution is inherently resilient, completely scalable, and includes productivity enhancing applications that deliver real results.
MegaPath Hosted Voice
MegaPath Hosted Voice delivers more functionality than a traditional phone system, without the costs of managing and maintaining a PBX. It has more than 50 powerful calling and mobility features that enable employees, groups, and entire organizations to streamline how they communicate. Features include voicemail transcribed as email, call recording, auto attendant, and voice combined with screen sharing, IM, presence, video calling, and more.
OfficeWatch XT is a powerful telemanagement application designed to simplify the management of the voice network and reveal communication trends so businesses can optimize their workforce productivity, minimize business liability and costs, and boost revenue.
Voyager Focus UC
The Voyager line of lightweight headsets feature active noise cancellation, which enable knowledge workers to be productive in the more open, multiuser, (and frequently noisy) environments many businesses have created. These devices also have the smarts to know whether or not the user is wearing them and how far they are from their computers or smartphones so they can, for example, automatically lock down users’ PC screens as they step away from their desks.
Sonus IQ is an architecture comprised of Sonus products that together form an integrated platform for intelligent, secure delivery of real-time communications in the enterprise network. This solution is also available for mobile network operators. Sonus IQ has the ability to centralize users’ disparate communications systems and improve the quality of their voice and video communications.
StarSystem Unified Communications System
Star2Star provides a rich suite of advanced unified communications features that are designed to provide businesses with more communications options than ever before. StarVideo allows up to 12 users to participate in a videoconference, with more in audio-only mode. StarChat provides instant text messaging. StarFax Personal allows users to send and receive faxes in the cloud. StarFax Classic allows them to send and receive faxes using a traditional fax machine.
TCN Platform 3.0
This hosted contact center suite, which can be used for inbound, outbound, and blended scenarios, seamlessly integrates with CRMs, collections software, and other software tools to simplify account updating, utilizing easy to employ API tools. Web-based voice features and services revolutionize the complications of call lists, busy signals, and uninterested parties, leaving professional recordings with customers and merging necessary data into individual messages that give customers options to pay via phone or an Internet portal or speak with an agent immediately.
VeloCloud cloud-delivered SD-WAN
VeloCloud provides bandwidth expansion and direct optimal access to enterprise and cloud applications, and data. It also enables virtual services insertion in the cloud and on premises, while dramatically improving operational automation.
Verba Recording System
This call recording and quality management solution for unified communications platforms is deployed at leading financial institutions, security companies, and contact centers. Verba helps organizations better manage risk and compliance, develop quality assurance, and increase productivity to enhance their business.
Edited by Kyle Piscioniere