[April 06, 2017]

Vendor Comparison in Customer Self-Service Software 2017: DIVE Matrix - Research and Markets

Research and Markets has announced the addition of the "Vendor Comparison in Customer Self-Service Software 2017: DIVE Matrix" report to their offering.

Customer self-service software is a combination of customer and service interaction solutions, which are intended to empower customers to provision themselves. Customer self-service solutions consist of Interactive Voice Response (IVR) systems, mobile self-service, virtual assistants, and e-support (web-based). These solutions empower end-users to perform tasks or access data on their own, without the help of any customer service agent. End-users can avail the service 24/7/365. Customer self-service is a subsegment of Customer Relationship Management (CRM) and is also used for Employee Relationship Management (ERM).

Enhancing the customer service through self-service tools empower the companies to increase customer satisfaction and loyalty, thus gaining a competitive advantage and decreasing the churn out rate. Furthermore, the innovative approach of sales and markting has helped the companies to increase their customer touch points such as promotional events, websites, questionnaires, and mail delivery. These factors can also be considered as driving factors for the overall growth of customer self-service software market as the companies can effectively use these touch points to deploy the customer self-service tools and technologies for enhancing the overall customer experience.

This report is instrumental in helping the stakeholders such as customer self-service software vendors, system integrators, consultants, value-added resellers, and technology partners, to make business decisions on customer self-service solution deployments.

Companies Mentioned

• Aptean
• Aspect Software, Inc.
• Astute Solutions
• Avaya (News - Alert), Inc.
• Bmc Software, Inc.
• Creative Virtual
• Egain Corporation
• Freshdesk, Inc.
• Inbenta Technologies, Inc.
• Jive Software (News - Alert), Inc.
• Microsoft Corporation
• Nuance Communications, Inc.
• Oracle Corporation
• Pegasystems, Inc.
• Rightanswers, Inc.
• Salesforce.Com, Inc.
• Sap Se
• Verint (News - Alert) Systems, Inc.
• Zendesk, Inc.
  

Key Topics Covered:

1. Introduction
2. Premium Insights
3. Dive Overview
4. Voice: Css Software
5. CSS (News - Alert) Software: Vendor Comparison
6. Vendor Profiles
7. Appendix
   

For more information about this report visit http://www.researchandmarkets.com/research/mtfjqf/vendor_comparison.

View source version on businesswire.com: http://www.businesswire.com/news/home/20170406005555/en/

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