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FEATURE OF THE WEEK

 Eliminating Boundaries - VoIP Border Control

This Nortel Networks white paper details VoIP border control, including an explanation of VoIP interconnect challenges, a description of two architectural approaches, and an overview of the technologies available to combat these challenges.


Conference Brochure Available For VoIP Developer Conference

(635 KB PDF)


Unified Contact Center Solutions


Compliance Technologies Round-Up

If your company offers services and technologies to assist in compliance with legislation put in place via the Telemarketing Sales Rule (TSR), Customer Interaction Solutions magazine wants to hear from you.


VoIP Developer Conference


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Tehrani's IP Telephony Dictionary


Telephony@Work



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     May 20, 2004

Art RosenbergFEATURE: Converging Push-to-Talk At The Desktop?
Enterprise users will need converged and flexible alternatives for initiating, receiving, and dynamically changing the modality of their personal contacts.

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Sponsored By: Polycom

Polycom

Considering a move to VoIP?

Then consider Polycom’s standards-based, high-performance family of IP desktop phones!  Polycom, a leading, independent supplier of Voice over IP phones, delivers a full-line of high-quality & easy-to-use IP phones offering users a choice in IP telephony endpoints.  

Click here for more information and a list of our partners.

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Rockwell FirstPoint Contact Ushers In Era of Viable VoIP Products for the Contact Center
Rockwell FirstPoint Contact Corp., a global provider of complete call and contact center solutions, announced the availability of its FirstPoint Enterprise product leveraging Cisco CallManager. This new product offers enterprise level contact centers the most comprehensive Voice-over Internet Protocol (VoIP) call center solution currently available.
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GRIC Changes Corporate Name to GoRemote
GRIC Communications, Inc. announced today that it has changed its company name to GoRemote Internet Communications, Inc. , a descriptive new name for a recognized global leader in managed remote access solutions for enterprises.
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Datang Selects Ubiquity for VoIP Applications
Datang GoHigh Data Networks Technology Co., Ltd announced at the CHINA VOIP Conference that it has purchased Ubiquity’s SIP Application Server to create a suite of SIP-based VoIP communications applications aimed at service providers and enterprises. Datang Group’s communications software division, Datang GoHigh Data Networks Technology, is responsible for developing turnkey application solutions for service provider and enterprise customers. Using Ubiquity’s standards-based, programmable Service Creation Environment (SCE), GoHigh is initially creating a SIP-based prepaid calling application for carriers both in China and internationally, followed by conferencing, unified messaging and a host of other new IP-based services.
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Performance Technologies Introduces High Density PCI Platform for VoIP Applications
Performance Technologies (Nasdaq NM: PTIX), a developer of platforms, components and software solutions for the communications, military and commercial markets, introduced the MTN2300, a media and packet processing subsystem. With 240 ports and fully supporting Performance Technologies’ UniPorte™ Media and Packet Processing Software, it is the industry’s highest density and most flexible VoIP solution in a PCI form factor.
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Envox 6 Delivers VoiceXML, Speech, Web Services and VoIP Capabilities in Single Standards-Based Platform
Envox Worldwide, a global provider of voice solutions, announced the general availability of Envox 6, the next generation of its open, standard-based communications development platform which now delivers expanded VoiceXML, speech, Web services and VoIP capabilities in a single platform. Optimized for rapid application development, Envox 6 is ideal for creating and deploying a wide range of voice solutions, including interactive voice response, enhanced self-service, automated directory assistance, alerts and notifications, voice portals, mobile Internet, and unified communications.
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RADVISION Solution Certified For Use In DoD Networks
RADVISION (Nasdaq: RVSN) announced that the Defense Information Systems Agency (DISA) JITC (Joint Interoperability Test Command) has informed the company that its award-winning viaIP Multipoint Conferencing Unit (MCU) Platform has been certified by the Department of Defense's (DoD) Defense Collaborative Tool Suite (DCTS) for use in DoD networks. Also certified were RADVISION’s iVIEW DCS data collaboration server for real-time document and application sharing and the company’s newly announced ECS Gatekeeper v3.5 for robust and secure video network/call management.
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Proficient Networks and IP Deliver Merge to Form InfiniRoute Networks Inc.
Robert H. Turner, chief executive officer, InfiniRoute Networks Inc., today announced the successfully completed merger of IP Deliver and Proficient Networks into InfiniRoute Networks Inc. (www.infiniroute.com). The new company delivers the first carrier-neutral, fully managed Voice over IP (VoIP) interconnection service, seamlessly integrating and managing voice and IP routing for wired, wireless
and emerging carriers.
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U4EA Integrates Telchemy's VQmon VoIP Performance Management Software Into Multi-Service Gateways
Telchemy, Inc., a provider of real-time Voice over IP (VoIP) Performance Management software, announced that U4EA Technologies Limited has licensed Telchemy’s VQmon call quality monitoring and analysis software for use with U4EA’s Guarantee of Service (GoS) and SIP software technology. Embedded in multi-service gateways, including Ericsson’s new Multi Service Edge Device (MSED) HL950, U4EA’s GoS software delivers Quality of Service (QoS) assurances to real-time multimedia service provider applications, while its SIP Business Border Element and User Agent modules provide call management functionality.
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BT Group Selects MetaSolv for VoIP
MetaSolv Software, Inc., a provider of comprehensive service fulfillment solutions for next-generation communications service providers, announced that BT Group has selected and implemented MetaSolv's portfolio of service fulfillment solutions for its hosted Voice-over-IP (VoIP) service offering. MetaSolv's complete domain manager for VoIP service delivery comprises network and service inventory, provisioning order management, inventory reconciliation and discovery, and service activation. In its first phase of deployment at BT, the MetaSolv domain manager solution automates the provisioning and activation of VoIP services to business customers in the UK and across Europe.
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Harbor Communications Selects Greenpath Networks to Provide Hosted IP PBX Solution
Harbor Communications, a facilities competitive local exchange carrier in Alabama and Florida, has selected Greenpath Networks to provide their Hosted PBX and Enhanced IP Centrex Service.
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Paraxip Technologies Announces Availability of its Speech-Optimized Media Gateways

Paraxip Technologies announced the availability of its VoIP Gateway Products, optimized for use with standards-based speech recognition systems and other Host Media Processing (HMP) applications. Based on open, commercial technologies, the Paraxip Gateway is the most flexible media gateway solution in the Interactive Voice Response (IVR) and speech market today.
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Level 3 Expands Availability of Wholesale VoIP Service
Level 3 Communications, Inc. today announced that the availability of its (3)VoIP Local Inbound service will be expanded from 73 U.S. markets to more than 300 U.S. markets by the end of June.
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Spencer Stuart Extends Its IP VPN Contract with Equant to Pursue New Markets and Reduce Costs
Equant has signed a 3-year, $5.6 million IP VPN contract extension with Chicago-based Spencer Stuart. This contract extension demonstrates Equant’s strategy to develop global, customized and integrated communications services, building on its high-end IP VPN strengths with a particular focus on growing its customer base in North America.
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VegaStream Launches Residential VoIP Gateway Portfolio
VegaStream, a supplier of dedicated business VoIP (Voice over IP) Gateways,  announced the launch of its portfolio of residential VoIP Gateways. Installed by the end-user and remotely provisioned, configured and maintained by either the VoIP service provider or enterprise IT department, the Vega residential gateways provide the full range of telephony services to end-users at a fraction of the cost of traditional PSTN telephony.
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Bellsouth Expands Voice Over IP Portfolio to Include Centrex IP With Advanced New Features for Businesses
BellSouth announced the availability of BellSouth Centrex IP Service throughout the Southeastern markets served by the company. This availability follows successful market trials and the service is part of BellSouth's plan to utilize voice over IP (VoIP) technology to provide innovative and diversified solutions for business customers.
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