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Featured Articles
When most of us make a call, we never really think about all the connections in our hand that make it possible. We simply pick up, punch in some numbers, and start talking.
Do more with less is increasingly the phrase rattling through a lot of businesses these days, especially as markets change so substantially that it's hard to even tell how best to approach them.
Cloud computing and the BYOD trend have only made the need for mixed, multi-vendor environments more pronounced, as conferencing moves toward an on-demand, ad hoc model that needs to support any worker.
In addition to call recording, real-time functionality like syncing and analytics are also valuable features for any mobile CRM solution. Agents in the field need up-to-date access to all data, including recorded calls, and solutions that push that information in real time are a major asset. Being able to study aggregate data to look for trends and metrics is another huge benefit for representatives, and an important feature for any mobile CRM offering.
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