What's Hot This Week in CRM

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6/24/2011

	Soffront Explodes the Biggest Cloud CRM Myths
	Salesforce Receives High Honors from Forrester Research for Work in CRM Cloud Computing
	Five Technology Trends in CRM Cloud Computing
	Fonality's Cloud Telephony Survey Yields Important Customer Service Results
	Call Center Campus Gives Customer Service Providers a Path to Call Center Certification and a Unique Opportunity to Network with Peers
	Social Media Becoming as Essential to Customer Service as the Call Center
	Resource Center for Customer Service Professionals Receives Call Center Outsourcing Certification
	Free Webinar to Discuss Wireless Digital Signage and Interactive Media for Customer Engagement
	Performance Management and Coaching Take Center Stage in Providing a Positive Customer Experience
	Oracle Completing its Customer Experience Management Solutions with FatWire Acquisition
	What is Customer Service Software?
	Implement Interactive Notifications into Your Business Operations to Increase Customer Satisfaction
	Customer Experience Management Company TeleTech all in on the Home Agent Model
	Hosted Exchange: Mimecast Increases Customers Base
	Wayne Inaugurates Network Operations Center for Global Customers
	Kotadia's Five Tech Trends Driving Social CRM
	Pegasystems Introduces CRM Solution for Life Science Industry
	Commence Corporation Announces CRM Offering In Europe
	SFCG Integrates InsideView Sales Intelligence with CRM On-Demand
	Nimble Announces Team Version of Social CRM Platform
	Survey Reveals Strong CRM Adoption among SMBs
	Sage North America Unveils SageCRM v7.1 for Small and Midsize Businesses
	BroadVision Clearvale for Social CRM Launched
	Accrisoft Re-Brands its CRM Product to Accrisoft Endeavor CRM
	Computerworld Recognizes Census Bureau for Customer Service Innovation
	Voice Carrier Launches Customer Referral Program for Customers of Office Business Telephone Service

	Five Predictive Imperatives for Maximizing Customer Value

	Five Steps to Improving Business Performance through Customer Intimacy

Why the iPad is Storming the Enterprise

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