Webinars - Featured Articles

June 21, 2011

Webinar - Implement Interactive Notifications into Your Business Operations to Increase Customer Satisfaction

Innovative technologies continue to hit the market that can be utilized to set your business apart from the competition, increase business performance and elevate the level of customer experience. However, many companies are not taking advantages of these important tools due to insufficient resources and not enough guidance.

Organizations that are consistently looking to raise the bar on customer satisfaction are continuing to utilize care-focused programs as a crucial part of business operations. These businesses have realized that there needs to be a heavier focus on leaving their customers happy, which will help to dramatically increase growth, branding, and profitability.

When using SMS, voice and email notifications, you can easily communicate with your customers, agents, partners, and other stakeholders throughout the sales cycle. These communication solutions help to get information to all of the involved parties at the exact time they are needed, being delivered via what the customers preferred method of communication is.

Presenters for this webinar include Dewey Anderson, product manager of notifications service at EasyLink Services International Corporation, and Jon Crisler, senior sales director of notifications service at EasyLink. Both presenters will highlight how enterprise organizations can improve their customer interactions through use of the Care 2.0 methodology. A huge focus for this webinar includes how a cloud-based, interactive notifications strategy can use event-triggered SMS, voice and email to create a personalized experience for the consumer.

Participants of this webinar will leave the session with a vast amount of knowledge regarding how important Cloud communications is in enterprise, what drives adopting notifications services, how to improve customer satisfaction and reducing inbound calls.

CIOs, CTOs, VPs and Directors, Information Technology and Services,  VPs and Directors, Customer Service/Customer Care,  VPs and Directors, Business Process Outsourcing,  VPs and Directors, Service/Customer Retention, VPs and Directors, Telecommunications as well as any other executives in charge of customer communications should attend this event.

This webinar is scheduled to take place Tuesday, June 21, 2011 2:00 p.m. EDT / 11:00 a.m PDT. If you are interesting in attending, click here.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.