TMCnet E-News

What's Hot in CRM

Stocktrade Turns to Intervoice for Improved Customer Transactions
SugarCRM Announces General Availability of Sugar 5.0
Telrex Releases CallRex Professional IP Call Recording Software
Sennheiser Offers Limited-Edition CX300-Pink to Support Breast Cancer Research
Aberdeen Study Shows Benefits of Telecom Cost Management
Outsourcing Changing the Call Center Jobs Market Wins 2007 CIS Product of the Year Award for Online Call Center Jobs Board
Quality Headsets Provide Numerous Benefits to the Call Center
Call Center Recording: An Effective Tool When Pitfalls are Avoided
Infusion Software Launches Marketing Software Channel on TMCnet
Ifbyphone Slashes Cost of Voice of the Web Services for SMBs
Top Reasons to Use Marketing Software
Study Shows IP Call Recording Fueling Strong Growth in QM Sector
Study Shows Business Intelligence Increases Customer Retention
Centive Enhances On-Demand Sales Compensation Solution
Research Shows North American Enterprise Communications Produced Gains
Hosted Contact Center Software Lessens the IT Burden
Study Shows Potential Pitfalls of Contact Center and CRM Integration
CRM Study On Patient Loyalty From CPM Examines Benefits

You might be interested in this relevant, free White Paper.

Best Practice Checklists for Contact Center and CRM Integration: Best Practices and Concise Checklists for Busy Department Managers
Many companies today realize the return on investment achievable by integrating their contact center with their Customer Relationship Management (CRM) application. The benefits are both tangible such as faster handling through screen-pops and integrated user interface, to intangible such as more courteous customer interaction and first call resolution of issues. The department manager tasked with performing telephony and contact center integration with a CRM application is faced with a several issues.

You might also be interested in these relevant, free Webinars.

Creating a Centralized Global Command Center for Workforce Management, IT, Telecom, HR Management
Series IV Call Recording - Evolving from TDM to VoIP by Transitioning Challenges into Opporutnities!


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