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December 18, 2007

Stocktrade Turns to Intervoice for Improved Customer Transactions

By Stefania Viscusi, TMCnet Assistant Editor

Looking to improve customer service and expand financial offerings to its customers throughout the UK, Stocktrade, a United Kingdom brokerage firm, turned to Intervoice (News - Alert) for their IVP speech platform.
The Intervoice Voice Portal (IVP) is a software-based technology platform for developing, delivering and managing speech self-service applications. The offering makes customer self-service applications as effective, or more effective, than interacting with a live agent and includes the ability to respond on an individual level to callers based on their preferences and past usage of speech applications.
The offering was a perfect fit for Stocktrade who sought a new solution to replace their voice automation solution with more humanistic IVR capabilities and that would help them stay competitive in the market and achieve excellent, timely customer service.
According to a news release, the IVP solution was also chosen for Intervoice's ability to address their need for 24x7 support with RealCare.
Frank Sherlock, Managing Director of Intervoice Ltd. commented, "For companies driven by customer service like Stocktrade, it is critical to offer customers cost-effective, intuitive ways to complete self-service transactions, as well as the ability to quickly connect to the most appropriate live agent based on their needs. We are very pleased to provide a voice portal solution to Stocktrade that will help them provide innovative and differentiated self-service to their customers.”
Intervoice's IVP offering was recently awarded 2007 Product of the Year by Customer Inter@action Solutions magazine.
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

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