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Mobile Management Featured Article

December 19, 2007

Aberdeen Study Shows Benefits of Telecom Cost Management

By Brian Solomon, TMCnet Web Editor

A study conducted earlier this month by Aberdeen (News - Alert) entitled "The Real Return on Investment of Total Telecom Cost Management," has demonstrated that Best-in-Class organizations are enjoying an average of 46% Return on Investment (ROI) for their TTCM solution. Furthermore, the productivity gains for telecom expense management activities are surpassing 40%.
"Enterprises have been barraged with cost savings claims from TTCM suppliers, but there hasn't been research to explore these claims," said Aberdeen research director John Mazur. "The findings support that there are real benefits to pursuing a TTCM strategy." Given both the challenges in calculation of ROI as well as productivity gains for numerous corporate initiatives, this peer-based research was undertaken in order to assist enterprises in considering various alternatives for increasing competitiveness, profitability and productivity.
Aberdeen’s comprehensive study found that organizations with telecom expenses are most impacted in the areas of profitability and complexity—the product of a workforce that is increasingly remote and mobile. According to the report, the most popular strategic action of Best-in-Class organizations (83%) is to increase both their visibility and their control over telecom expenses.
Aberdeen’s research can be looked upon as a blueprint for organizations seeking Best-in-Class status via a TTCM solution. It is also quite useful for all those interested in what Best-in-Class companies have been able to achieve through telecom cost management.
"I agree with these findings," said Amtel (News - Alert) President PJ Gupta. "We've seen great success for our clients along these lines."
Brian Solomon is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Brian Solomon’s columnist page
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