Featured Articles
Call center agents have the unique tasks of ensuring callers on the other end of the phone are happy and satisfied with their interaction and with the company. This gets more difficult as communications channels expand and agents find themselves trying to keep someone on the other end of a chat screen happy too. Nothing is more important in these situations than keeping your cool and delivering consistent care - regardless of how the caller may be acting.
Pockets of communities throughout the United States have experienced more than their fair share of rain this season. In some cases, mudslides and hydroplaning are the extent of the damage done. In other situations, the rain produced unprecedented flooding that displaced homes and businesses, leaving many without access to the very basics.
Results of a new study by Future Market Insights (FMI) on the VoIP Services market confirms what many have been saying all along - that VoIP's benefits are still valued and that the market has no sign of slowing.
There is probably nothing scarier yet more important when it comes to healthcare than HIPAA. The Health Insurance Portability and Accountability Act was enacted in 1996 to ensure health information is private and protected for all.
In the Communications Developer Zone we readily journey to the bleeding edge and back again in communications technology. Nowadays, it seems that not only is WebRTC here to stay, this transformative technology is in position to deliver an oversized dose of disruption to verticals far and wide. Coupled with the cloud, WebRTC will move forward as a chosen method for many firms, and a company enabling this agility, Dialogic, is here to help.
Top Stories
TMCnet Free Premium Content
|
|
|
|
Advertise With Us
|
|
Become a TMCnet columnist!
Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.
|
|
