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Featured Articles
The telephone companies have been talking about data mining for at least a couple decades. Today advances in technology are making it possible to more easily leverage data to get a better understanding of customers and to drive actionable insight to improve the prospect of business success.
The business world is increasingly more dependent on communications technology and the quickening proliferation of 3G/4G and fiber optic networks is supporting that, but the shipping industry has been somewhat left behind due to the isolating nature of the open seas. Orange Business Service is addressing that fact with Maritime Connect, an integrated solutions platform that provides shipping fleets with full connectivity and communications functionality.
Thanks to the Internet, what was once only a fairytale is a reality, and places of business have seen the value in ditching the brick and mortar office and going remote.
For fully 39 percent of contact center leaders out there, the question How are we doing? is often met with a blank stare and a hearty shrug.
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