As unified communications and collaboration (UC&C) solutions further evolve and deliver more and even better tools, more and more organizations are considering the move. Calculating the return on investment (ROI) for any new solution is critical in measuring and understanding its business value, but with UC&C systems, the complex set of variables can make it difficult to quantify. If we stay focused on narrowing ROI down to some core components – total investment and revenue gains – you can not only determine a definitive ROI and make a business case for your deployment, but also maximize the return on investment... Read More