As the government creates new regulations for customer service, many companies have realized the benefits of having a call recording solution in place. One of the largest bridal and special occasions dress companies in North America, David’s Bridal, announced that it too plans on implementing a new call recording system from Magnetic North.
David’s Bridal has over 300 retail stores in the United States, Canada, and Puerto Rico and handles thousands of customers on a daily basis. The company realizes the importance of being able to track phone activity, review customer conversation, maintain quality by monitoring, and optimize security.
In a recent press release, the company said it plans on using Magnetic North to “deliver Optimise, its next generation contact recording solution” and use it to “deliver best in class recording with advanced call tagging and indexing that facilitates easy retrieval by agent, DNIS, team department or customer ANI.”
Magnetic North is a fully functional unified communications company that offers everything from predictive dialing; call recording, and contact center tools to PCI (News - Alert) compliance and information. Its call recording solution lets companies take advantage of on-premise and cloud services, business analytics, CRM integration, security and privacy, customer surveys, and quality management... Read More
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