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If your organization is looking to spend resources
on online service capabilities, from natural language search
to interactive knowledge bases, you cant afford to miss
this Primus webcast!
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Fastest-growing teleservices
companies ranking official questionnaire. (153 KB PDF)
Compliance
Technologies Round-Up
If your company offers
services and technologies to assist in compliance with
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May 13, 2004
 UniPress
Takes Its Growth In Stride With Release Of FootPrints 6.5
UniPress is looking toward
future growth with the announcement of version 6.5 of their FootPrints
technology today.
More...
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___________________________________________________
eHarmony Selects eGains Solutions to
Provide Exceptional Customer Service to Millions of Members
eGain Communications Corp. (OTC: EGAN.OB), a provider
of customer service and contact center software to the Global 2000, today
announced that eHarmony, the Internets fastest growing relationship
service, selected the hosted version of eGains software for providing
personalized customer service through email, chat and web self-service to
its rapidly growing membership.
More...
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Diligent Solutions Announces Insight
Version 2.0 Extended Enterprise Management Platform
Diligent, a provider of extended enterprise management
solutions, announced the general availability of its Insight version 2.0
extended enterprise management platform which meets the strategic,
operational and technical needs of companies sourcing best in breed
capabilities from internal, external and offshore Service Providers.
More...
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Teleperformance USA Awards Contract to
Genesys
Genesys Telecommunications
Laboratories, Inc., a subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA),
announced that Teleperformance USA, a provider of outsourced Customer
Relationship Management services for Fortune 500 companies, purchased
Genesys Voice Platform and Genesys Framework. Teleperformance USA will use
Genesys Voice Platform to replace its current, proprietary software &
hardware, enabling it to add service features while reducing costs.
More... _________________________________________________
Optimizing the Power of SAP NetWeaver--
IDS Scheer and SEEBURGER Announce Collaboration at SAPPHIRE
IDS Scheer North America, a provider of business process
excellence services and tools, announced at SAPPHIRE '04 that it has entered
into a partnership with SEEBURGER, Inc., the only B2B/EDI solution provider
for complete partner integration. Through this collaborative partnership,
IDS Scheer and SEEBURGER will join forces to develop a SAP NetWeaver(TM)
Readiness Assessment Package that provides a "health check" to
determine how ready an organization is towards integration of the SAP
NetWeaver platform.
More...
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UniPress Software Announces FootPrints 6.5,
the Latest Version of the FootPrints Line of Web-Based Help Desk and
Customer Support Automation Solutions
UniPress Software, Inc., a
provider of web-based service desk automation software, unveiled a major
enhancement to its FootPrints product line. The new FootPrints 6.5,
available in traditionally licensed and hosted versions, offers a 100%
web-based platform to centrally manage incoming service and support requests
from multiple channels, streamline workflow and operations, automate
business processes, and improve the overall customer support experience.
Available by the end of this month, FootPrints 6.5 is uniquely designed to
manage both internal help desk and external customer service for mid-size
and small organizations, and departments or functions within large
organizations.
More...
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Fujitsu Makes
FlexFrame for mySAP Business Suite Solution Available in North America
Fujitsu Computer Systems
Corporation today made available the FlexFrame for mySAP Business Suite
solution, the first realization of an IT infrastructure with SAP Adaptive
Computing capabilities. The FlexFrame for mySAP Business Suite solution
replaces yesterday's complex environment of multiple dedicated servers with
a modular concept that incorporates the latest business-critical computing
technologies like Fujitsu PRIMERGY servers. This modular approach allows
virtualization of the Linux Operating System, application services and
storage, consolidating all application and database services on a single,
easily managed platform.
More...
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KANA Unveils KANA
OnDemand with Subscription-Based Pricing for Hosted and On-Premise Solutions
KANA (NASDAQ: KANA), a leading
provider of knowledge-powered customer service applications, today announced
KANA OnDemand, providing its award-winning KANA iCARE Suite of Service
Resolution Management (SRM) solutions with flexible pricing and delivery
models.
More...
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