Call Center Scheduling Featured Article
September 23, 2009
Free Webinar to Offer 'Seven Tips for More Effective Call Center Scheduling'
Are you hungry for tips on how you can improve your call center scheduling?
Call center scheduling solutions provider Monet Software will be presenting a free, informative webinar, “Seven Tips for More Effective Call Center Scheduling,” from 10 to 11 a.m., PT (1 to 2 p.m. ET) on Wednesday, October 7, 2009.
Industry expert, Chuck Ciarlo, who successfully owned and operated multiple call centers, will reveal the seven tips and how they can improve your call center scheduling results. Attendees will learn how to simplify their call center forecasting and scheduling in order to improve service levels and reduce costs.
More specifically attendees will learn:
Industry expert, Chuck Ciarlo, who successfully owned and operated multiple call centers, will reveal the seven tips and how they can improve your call center scheduling results. Attendees will learn how to simplify their call center forecasting and scheduling in order to improve service levels and reduce costs.
More specifically attendees will learn:
--Why a flexible shift model improves your service levels and how to implement it
--How to track and minimize shrinkage in your call center
--Best practices to improve schedule adherence
--Cross training of agents and how it impacts productivity
--ACD login time versus time-clock entries - why this matters
--The value of ranking of agents and teams
--What to include -- and what not to include -- in schedule activities
In addition Ciarlo will discuss how to implement and monitor the seven tips as part of your scheduling process, as well as how Monet’s software’s Web-based workforce management solution can help automate these processes.
To register for this free webinar, click here.
For information on other upcoming Monet Software webinars, click here.
--How to track and minimize shrinkage in your call center
--Best practices to improve schedule adherence
--Cross training of agents and how it impacts productivity
--ACD login time versus time-clock entries - why this matters
--The value of ranking of agents and teams
--What to include -- and what not to include -- in schedule activities
In addition Ciarlo will discuss how to implement and monitor the seven tips as part of your scheduling process, as well as how Monet’s software’s Web-based workforce management solution can help automate these processes.
To register for this free webinar, click here.
For information on other upcoming Monet Software webinars, click here.
Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard
