Call Center Scheduling Featured Article
September 18, 2009
Call Center Scheduling Solutions Provider Monet Software Launches Redesigned Website
Call center scheduling software company Monet Software has launched a redesigned Website to help customers learn more about, and sign up for, the company’s Web-based solutions.
The Website sports a whole new look and feel and offers a wealth of information about the company’s Web-based call center scheduling solution, WFM Live, as well as information about Monet Integration, which enables integration with a call center’s ACD, and Monet Anywhere, the company’s Web portal where agents can swap, cancel or bid on shifts, among other features.
The Website sports a whole new look and feel and offers a wealth of information about the company’s Web-based call center scheduling solution, WFM Live, as well as information about Monet Integration, which enables integration with a call center’s ACD, and Monet Anywhere, the company’s Web portal where agents can swap, cancel or bid on shifts, among other features.
The new Website also offers numerous resources including an “online tour” of the company’s call center scheduling solutions, a “how to get started” section, and a “news and events” section where visitors can learn about the latest developments in the workforce management software industry.
Visitors can also download a “Workforce Management Success Kit” for free. The kit offers tips on how to select a call center scheduling (i.e. WFM) solution; how to calculate the cost savings for call center scheduling software; and how to compare the cost of spreadsheet based scheduling versus call center scheduling software; as well as an overview of the advantages of SaaS (News - Alert)-based call center scheduling. Also included are informative articles such as “10 Tips to Weather the Challenging Economy in your Call Center” and “Implementation Success Fast Track: A Guide for Rapid Implementation of WFM.”
On the “How to Get Started” page, visitors will learn about Monet Software’s “Fast Track” implementation program, which helps get customers singed up and going in days. Customers can get up and running fast, at a low monthly subscription rate, and without the costly upfront investment and time consuming implementation of traditional call center scheduling software.
Getting started involves three simple steps: First, sign up for a month-to-month subscription of Monet WFM Live. From there, a Monet customer success manager will be assigned to help you get started. Second. Set up the system. The company will set you up to use the core functionality forecasting, scheduling and staffing. Third, start using the software. You can start running your forecasts, scheduling and staffing using Monet immediately.
The company backs its call center scheduling solutions with unlimited telephone and email support. Its support team can help with leveraging more advanced functionality like performance, intra-day management and real-time agent adherence, with Monet’s plug-and-play ACD integration (optional). Visitors seeking additional information can download the Fast Track Program Overview directly from the new Website.
The convenient Sign Up page explains pricing as well as the risk-free annual plan currently being offered.
Monet Software’s on-demand, Web-based call center scheduling solution, WFM Live, is an affordable and easy to use forecasting and scheduling tool which includes ACD integration, real-time agent adherence and intra-day management. The company claims that with this software, call centers will start improving service levels and reducing center costs within days -- without the upfront expenses and IT requirements of traditional software.
For more information, visit the new Website.
Visitors can also download a “Workforce Management Success Kit” for free. The kit offers tips on how to select a call center scheduling (i.e. WFM) solution; how to calculate the cost savings for call center scheduling software; and how to compare the cost of spreadsheet based scheduling versus call center scheduling software; as well as an overview of the advantages of SaaS (News - Alert)-based call center scheduling. Also included are informative articles such as “10 Tips to Weather the Challenging Economy in your Call Center” and “Implementation Success Fast Track: A Guide for Rapid Implementation of WFM.”
On the “How to Get Started” page, visitors will learn about Monet Software’s “Fast Track” implementation program, which helps get customers singed up and going in days. Customers can get up and running fast, at a low monthly subscription rate, and without the costly upfront investment and time consuming implementation of traditional call center scheduling software.
Getting started involves three simple steps: First, sign up for a month-to-month subscription of Monet WFM Live. From there, a Monet customer success manager will be assigned to help you get started. Second. Set up the system. The company will set you up to use the core functionality forecasting, scheduling and staffing. Third, start using the software. You can start running your forecasts, scheduling and staffing using Monet immediately.
The company backs its call center scheduling solutions with unlimited telephone and email support. Its support team can help with leveraging more advanced functionality like performance, intra-day management and real-time agent adherence, with Monet’s plug-and-play ACD integration (optional). Visitors seeking additional information can download the Fast Track Program Overview directly from the new Website.
The convenient Sign Up page explains pricing as well as the risk-free annual plan currently being offered.
Monet Software’s on-demand, Web-based call center scheduling solution, WFM Live, is an affordable and easy to use forecasting and scheduling tool which includes ACD integration, real-time agent adherence and intra-day management. The company claims that with this software, call centers will start improving service levels and reducing center costs within days -- without the upfront expenses and IT requirements of traditional software.
For more information, visit the new Website.
Patrick Barnard is a contributing writer for TMCnet. To read more of Patrick’s articles, please visit his columnist page.
Edited by Patrick Barnard