Call Center Scheduling Featured Article
Broadvoice Buys GoContact
Cloud call centers have never been more important than today. With an increasing need for customer solutions across businesses and expanded acceptance of remote communications, businesses are ramping up efforts to deliver optimal care.
In a move to further expand it’s technology portfolio into more vertical markets globally, UC services provider Broadvoice has acquired GoContact for an undisclosed sum.
The Portugal-based provider of contact center as a service (CCaaS) offerings will continue to operate in Latin America countries including Spain, Morocco, Angola and Colombia as GoContact.
Broadvoice will also continue it’s offerings in North America under its brand name. It will benefit from the addition of GoContact's cloud-native CCaaS platform. The company’s CPaaS, CCaaS and artificial intelligence (AI) offerings help to reduce the technological complexity of managing contact centers and eliminate the barriers faced by people and technology.
"This transaction delivers immediate synergies for both companies," said Broadvoice CEO Jim Murphy. "GoContact has an extraordinary growth story thanks to its powerful cloud-native platform, market position in the fast-growing business process outsourcing (BPO) vertical, and extraordinary team of professionals on the ground in three continents. The complementary technologies, expertise and geographic reach of our combined resources will accelerate the growth of our newly combined company."
As part of the acquisition, GoContact's 100 employees will merge with the Broadvoice team in the U.S. and Canada.
Other benefits of the acquisition include a stronger presence in each of their respected markets across the globe as well as the ability to offer UCaaS and CCaaS cross sales to customers. With similar technologies and platforms there is also the added benefit of natural integration for products and offerings going forward and an opportunity for customers to further improve customer experiences with these tools.
"Broadvoice checked every box as GoContact's growth partner— from our shared customer-first approach to investment in top-tier talent and technology," said GoContact CEO Rui Marques. "We look forward to working with our new Broadvoice team to empower our business customers with the ability to cut costs, increase collaboration and deliver superior customer experiences."
Edited by Luke Bellos