Call Center Scheduling Featured Article
Intermedia Introduces Trio of Contact Center Packages
The contact center is central to an organization’s success, so selecting the proper workforce management or scheduling solution is important – to say the least. Our omnichannel world demands more from customer service, making it imperative to answer.
It is official, Intermedia launched Intermedia (News - Alert) Contact Center. The comprehensive contact center solution is built on the foundation of the recent Telax acquisition, offering three packages to improve operations for contact centers of different sizes and requirements.
“After seeing a demo of the contact center product, I was blown away…blown away…at how feature-rich and cost-effective the system is from an end-user perspective,” said Jim Smith, founder and CEO of Proper Sky, an Intermedia partner based in the Philadelphia area.
The three packages begin with Intermedia Contact Center Express, a bundle targeting SMBs offering call routing and handling features. Intermedia Contact Center Pro builds on the Express bundle with the addition of more advanced capabilities like omnichannel smart call routing, historical reporting as well as a real-time insight. Taking the package a step further, the Intermedia Contact Center Elite offers custom CRM integrations, self-service IVR, outbound notification campaigns, advanced QA and more, in addition to the Pro package.
“You can you go as big or small as you want, it gives you true, real-time, in-depth reporting right at your fingertips, the integrations are outstanding, and the rates are fair and the margins are great. I couldn’t be happier that I’m an Intermedia partner than I am right now in terms of scalability and enterprise delivery because now I feel we have the whole package. I see the vision actually happening where we can provide a single unified communications solution across our entire base.”
Supporting contact agents with the proper solution is mission critical. Choose wisely.
What’s in your contact center?
Edited by Maurice Nagle