Benefits of Telecommuting for Call Centers
Working from home can be extremely appealing. The comfort of your own bed, desk, couch, Starbucks, or wherever you feel most at ease. Telecommuting is the wave of the future, and it appears the future is now.
Working from home is a schedule win. There is minimal impact when an employee is sick or there is a childcare issue. As long as there is an Internet connection and a mobile device/laptop, the job can be done. Not only does it reduce the cost of physical space for the business, but it also allows for a more flexible schedule for call center agents.
Remote working is extremely helpful during bad weather so agents do not have to worry about making it into the office. The best agents also do not have to worry if they want to relocate but not lose their job. Companies keep retention rates up, while employees need not be affected by moving.
Employee retention is also boosted; 95 percent of companies found telecommuting makes agents want to stick around. Businesses shouldn’t necessarily jump right into a remote arrangement, but for agents who with complex schedules and families but are great producers, it may be worth investigating. The proof is in the pudding. Additionally, agents can be hired from anywhere in the world to cover all time zones.
In the mobile world we live in, there no reason telecommuting isn’t a more pervasive trend. Boosts in productivity, retention and ease in call center scheduling are just a few of the benefits awaiting contact center tinkering with the idea of telecommuting.
Edited by Maurice Nagle