Click4Time Software Wins $50,000 e-Scheduling Award

Workforce scheduling software is increasingly important in today’s challenging economic environment. Organizations turn to such software solutions as part of their efforts to improve employee productivity and reduce the cost of employee management.

Scheduling software finds the best use is call centers and healthcare organizations. Companies like Monet Software provide workforce management and scheduling software that helps call centers automate key tasks and have a positive impact on their bottom line.

Workforce scheduling helps these businesses put the right number of agents at the right time and at the right place and thus improve productivity, especially for healthcare providers and other industries that invest heavily on staff.

As the popularity of these e-scheduling software increases, companies offering such solutions seek innovative ways to reach customers.

Recently, Canada Health Infoway organized an ImagineNation Outcomes Challenge to select the best e-Scheduling category. There have also been efforts by others to promote and increase adoption of e-Scheduling software.

Click4Time, a provider of e-scheduling software, has been selected as the overall 2013 winner in the e-Scheduling category for the 18 month challenge, which included a $50,000 award. This is the second time Click4Time’s winning Canada Health Infoway award.

According to Click4Time CEO Lance Shaler, the Challenge was organized to create awareness and increase the adoption of e-Scheduling by health providers and the Canadian public. “During the Challenge, Click4Time realized a 3001 percent growth in the health sector,” Shaler said.

Click4Time e-scheduling contributes greatly to the success of its clients. For example, the Massage and Therapy Centre in Vancouver B.C., which switched from paper to Click4Time’s e-Scheduling solution recently, has reported huge gains after implementing the e-scheduling system.

Before using Click4Time, the Centre used a paper appointment book, had no receptionist, relied on their answer machine to record appointment requests, had 18 practitioners and 1,800 clients.

After 10 months, the center had 2,668 active clients (48 percent more business) of whom 1,362 book online (51 percent booking online).According to the center, although the paper schedule was a work of art, phone tag (News - Alert) was common and a substantial frustration for both clients and practitioners.

Edited by Ashley Caputo