Call Center Scheduling Featured Article
Preactor Releases New Scheduling Software for FMCG Customers
Call center scheduling is designed to help increase the workflow in a call center, however, most organizations end up paying needless money for inefficient staffing, like putting on too many or not enough agents on at a certain time. Worse, they also suffer often because they don’t have the staff to support the calls during peak times.
An effective call center scheduling and workforce management strategy will help these call centers improve productivity and utilize resources effectively. Scheduling and workforce management software also finds use in manufacturing and other segments like fast-moving consumer goods (FMCG).
The problems that frequently challenge the management of FMCG companies include unnecessarily high stock levels of both finished products and raw materials, as well as the possibility of this stock reaching its sell-by date before being consumed.
To help FMCG companies address these challenges, Preactor Group, a provider of production planning and scheduling software for a wide range of businesses, announced the release of its latest scheduling software with a new demand and capacity planning module.
The new Preactor 400 GMPS (Graphical Master Production Schedule) addresses the challenges faced by FMCG companies by allowing effective purchasing of economical quantities of raw materials, plus their timely use. As a result companies can enhance competitiveness, increase profits and improve customer service.
The advantage of Preactor Group solutions is that they can be integrated with an organization’s Enterprise Resources Planning (ERP), MES and Supply Chain Management solutions.
Preactor 400 GMPS uses current and expected future demands, as well as starting stock quantities and stock control rules, to decide how much of each product to make, the company said. The resulting required manufacturing quantities are then overlaid onto the real capacity of resources to produce a ‘capacity constrained plan’. This can then be input to the business’s ERP system, if one is in use.
Alternatively Preactor 400 GMPS is not used to calculate manufacturing quantities. Instead, the user’s material requirements planning (MRP) process will calculate these, so Preactor 400 GMPS is used in parallel with this process. The software can be used to review manufacturing capacity against proposed changes in demand.
“The new product has been developed in response to customer demand,” said Mike Novels, CEO of the Preactor Group, in a statement. “It complements our detailed scheduling software, and works both in a make-to-stock and a make-to-order environment, either as a standalone product or linked to ERP (enterprise resource planning) systems.”
Edited by Ashley Caputo