Call Center Scheduling Featured Article
User Solutions Helps Customers Achieve Production Scheduling Goals
User Solutions, a provider of workforce scheduling software, has enhanced its Resource Manager software offering a flexible, intuitive and easy to use solution to help customers achieve their production scheduling goals with a minimum number of transactions.
Resource Manager is designed for small companies that have no formal workforce scheduling system in place, but it can also be implemented in large firms with installed ERP systems. The solution is designed to adapt to ever changing marketing conditions and support the “change-of-demand” requirements.
The software easily integrates with all systems and features built-in options to fit the product exactly to each customer’s unique needs, either at initial implementation or thereafter.
Some important features of Resource Manager include alternate routings and work centers, batch processing, automatic optimization, multiple constraints, skill level scheduling, and detailed work center and workforce calendars that can be adjusted at any time.
The real-time Resource Calendar reports include features such as Load Utilization, Backlogs, Work Center Bottleneck Analysis, Capacity Pockets, and more. The special dynamic Reconfiguration allows the user to easily and quickly reconfigure scheduled production, on-the-fly, to reflect reality.
The flexibility and adaptability of Resource Manager makes it an attractive option for customers to achieve their production scheduling goals with a minimum number of transactions.
Resource Manager will compete with leading workforce scheduling products in the industry. Companies like Monet Software offer workforce and call center scheduling software that delivers value to entire call center operation by helping to improve service levels and reduce costs through services like forecasting, scheduling, intra-day management, simple ACD integration, performance analysis and more.
The cost of a single user version of Resource Manager is $5,000-$10,000. A multi-user version is twice the single user version price. The software runs with Windows and uses Excel for reports.
Edited by Ashley Caputo