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Call Center Scheduling Featured Article

May 21, 2013

Top Tip for Business Success: Purchase Scheduling Software


By Ashley Caputo, Call Center Scheduling Web Editor

Whether it is a small to midsized businesses or a large enterprise, it is vital that qualified employees are hired and that an efficient schedule is created that reflects each company’s unique goals. The idea of scheduling might sound like an irrelevant topic of choice, as most people think this is one of the easiest parts of managing a business – right?


Inefficient scheduling, however, has the potential to cost a business over tens of thousands of dollars a year, depending how large your staff is. Take for instance the call center. Overstaffing results in soaring operational costs, and understaffing impacts revenues and service quality, both impacting the bottom line.

 Here is a recent example Monet supplied: A call center has 300 employees, each of whom works 5 days a week and the call center pays each agent 20 dollars/hour. The loss of time due to out-of-adherence activities equals 10 minutes per day per agent. The total loss of time will amount to: 10 minutes X 5 days X 52 weeks = 2,600 minutes or 43.3hours each year per agent.

With this equation in mind, imagine that your call center employs 1,000 agents, some who work in the office and others who work remotely. That is almost $900,000 that your call center wasted on disorganized and ineffective scheduling. Now do you think that you need scheduling software?

Scheduling can be used to increase performance and productivity in any area. Take, for instance, healthcare. Nurse Scheduling Software, allows nurses to dedicate their time to core work – care giving – and leave the entire staff scheduling to the software. Instead of requiring nurses to waste time creating and managing a schedule, the software itself sends important broadcasts regarding schedule changes and status notifications via e-mail and/or text messages. This way, nurses can receive immediate notifications of real time schedule updates from any computer or mobile device.

Even the fitness trainers can benefit from scheduling software. Appointment-Plus trainer scheduling software apps helps trainers manage client appointments and utilize their time effectively.

No matter what type of business or industry, taking a few minutes to learn about scheduling software from providers like Monet Software and learn how about to improve quality and workflow could be one of the greatest investments ever made.




Edited by Blaise McNamee

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