Call Center Scheduling Featured Article
Scheduling Software, Mobile App Grow in Popularity in Fitness Training
Call center scheduling software helps organizations manage call volume and allocate calls in an optimal manner. As Monet, a provider of advanced call center scheduling and workforce optimization solutions, puts it, “having the optimum number of agents at the right time, with the right skills and in the right place is essential to call center success and profitability.”
The growing importance of scheduling software is further substantiated by a recent study conducted by Appointment-Plus, a provider of online self-scheduling, automated notifications and payment-processing solutions to fitness trainers. According to Appointment-Plus, scheduling software and related mobile apps are gaining popularity in the fitness industry as they help trainers grow their client base and revenue.
The U.S personal fitness industry is expected to grow by 24 percent through 2020—mainly due to the growing popularity of health and fitness programs in organizations. This will boost opportunities for fitness service providers and trainers. As a result, there will be huge demand for technologies like scheduling software and mobile apps.
Says Billy Malkovich, CEO of Mountainside Fitness clubs in Arizona, “Personal trainers and instructors make up the majority of my staff. We’ve seen more growth outside of the club, as we open new locations.”
Scheduling software, which was mainly used in call centers, is now available as convenient apps that can be accessed via trainer’s mobile phone. Given their mobile nature, personal trainers are rarely found behind a desk, so mobile scheduling app is the most convenient choice for them.
Appointment-Plus trainer scheduling software apps helps trainers manage client appointments and utilize their time effectively.
Apart from appointment scheduling, this app also include features such as payment processing, contacts, calendar, client data and other information. The fact that mobile apps are easier to access than Web pages makes them more attractive among users.
Edited by Ashley Caputo