Call Center Scheduling Featured Article
Lep-re-kon Harvest Foods Brings Efficiency with NOVAtime 4000 Call Center Scheduling Software
NOVAtime Technology, a provider of workforce management and call center schedule software, announced Lep-re-kon Harvest Foods, a local grocery store in Washington, has improved efficiency by upgrading its system to NOVAtime 4000 Software-as-a-Service (SaaS (News - Alert)) Time and Attendance / Workforce Management Solution.
Lep-re-kon Harvest Foods had been using NOVAtime and attendance system for over 10 years to support the growth of the store. In November 2012, Lep-re-kon upgraded to the latest NOVAtime system, NOVAtime 4000 Software-as-a-Service (SaaS), and continues to enjoy the features and benefits it presents.
“NOVAtime 4000 has benefited our company’s bottom line. We are able to see trends and problems with employees and overtime much sooner, rather than after the week is completed and it is too late to make adjustments,” said Michael Montemayor, vice president of Lep-re-kon, in statement.
Call center scheduling systems like NOVAtime 4000 have been vital to the day-to-day operations of customer-centric businesses.
The call center market has also witnessed innovations from companies like Monet Software. Monet Software delivers value to entire call center operation by helping to improve service levels and reduce costs through services like forecasting, call center scheduling, intra-day management, simple ACD integration, performance analysis and more.
Companies like Lep-re-kon Harvest Foods turn to call center scheduling because the automation of time and attendance, complete with tracking of all hours, schedules, trends, and exceptions, provide them with information that helps them stay within the budget.
Lep-re-kon Harvest Foods currently utilizes NOVAtime proximity card time clocks. This eliminates the older key-in systems. The clock technology allows them to easily read the card compared to other systems.
With NOVAtime 4000 SaaS, Lep-re-kon Harvest Foods is confident that they would have a robust record-keeping system. NOVAtime 4000 SaaS sends data to a secure, SSAE 16 Type II Certified data center with infinite storage capability, and the data is available for use at any time.
Montemayor affirms, “It is good to know that our information is being stored for us and will always be there.”
Another impressive feature of NOVAtime 4000 is its online access. NOVAtime 4000 provides employee, supervisor, and administrator online access with features and functionality tailored to each group.
Edited by Ashley Caputo