Call Center Scheduling Feature Article
January 14, 2013
Verint Intros Customer Advisory Council to Enable Enterprise Workforce Optimization
By Rajani Baburajan, TMCnet Contributor
Verint (News - Alert) Systems is a provider of enterprise intelligence solutions like scheduling and workforce optimization software. The company is known for its portfolio of Enterprise Intelligence Solutions and Security Intelligence Solutions that help organizations capture and analyze complex and underused information sources to make timely, effective decisions.
Continuing its commitment to offer innovative solutions to address the challenges faced by enterprises of today, Verint Systems has unveiled its back-office Customer Advisory Council members for 2012-2013.The council not only focuses on driving success across back-office service environments, they also play a vital role in the much broader community of Verint advisory boards with a focus on the value, technology, processes and workflow that help shape enterprise WFO, customer experiences and loyalty, and the bottom line, according to company officials.
The new team of Customer Advisory Council members includes representatives from leading organizations, such as MassMutual Financial Group, T. Rowe Price, TriNet, VSP Vision Care and Wells Fargo (News - Alert) & Company.
The new council will focus on the challenges faced by enterprises especially in banking and financial services; life, P&C and health insurance; pharmacy benefits management; outsourcing; and wholesale retailers. They will work toward meeting the challenges such as managing diverse functional groups, multiple legacy systems and complex, multi-touch processes across expanding back-office customer service functions.
Verint’s back-office Customer Advisory Council members belong to organizations that leverage Verint’s Impact 360 for Back-Office Operations solution, which provides services such as workload forecasting, resource scheduling, adherence monitoring, work item tracking, strategic planning, performance management, desktop and process analytics, and eLearning.
“Our Customer Advisory Council members are recognized as leaders in the organizations they serve and visionaries in the use of Verint’s technology to enhance the performance of their back-office and enterprise operations,” said Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions, in a statement.
“They represent some of the most innovative and experienced executives, customer service, operations, quality and workforce planning professionals in the market, and we’re delighted to welcome them as true partners and trusted advisors,” Treaster added.
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Edited by Amanda Ciccatelli