TimeTrade 6 Brings Online Appointment Scheduling to Mobile Users

Today, mobility is changing how consumers and professionals find information, communicate, and shop. This in turn is causing businesses to be faced with the challenge of providing a personalized experience across multiple channels to an increasingly mobile customer base.

According to Gartner's (News - Alert) "Top 10 Strategic Technology Trends for 2013" report, in the New Year mobile devices will overtake the PC as the most common Web access device worldwide. In fact, about one in four U.S. homes have only a wireless phone while 46 percent of adults own a smartphone. Of all smartphone users, 90 percent use their phone to go online. The report predicts that by 2014, mobile traffic to websites will exceed desktop traffic.

To help businesses succeed in this environment, TimeTrade, a provider of online appointment scheduling, has built a new Click-to-Schedule interface into TimeTrade 6 - the next generation of its scheduling cloud platform, to be released in December. Its capabilities include TimeTrade OneMobile, the industry's first mobile scheduling technology and a new "Click-to-Schedule" interface that enables businesses to create exceptional customer experiences across multi-channel environments.

"With almost seven in 10 mobile phone users saying their device is woven into the fabric of daily life, TimeTrade OneMobile helps businesses leverage mobile as an ideal tool their customers can use to research products and services, schedule a time to talk, and conduct that service call—all on the same device,” said Mike Puglia, VP of Marketing for TimeTrade, in a statement.

More than 80 million appointments have been booked for customers through TimeTrade in the U.S., Canada, Europe, and the Pacific Rim. Companies who've deployed TimeTrade's appointment scheduling see significant improvements in customer satisfaction and loyalty as it offers online scheduling solutions tailored for the needs of individuals, small businesses, retailers, and enterprises. 

"Companies that offer scheduling to their customers get advance notice of how many people to expect at each location so they can staff more efficiently,” added Mike Wittenstein, customer experience designer and business strategist. “Now, customers can use any device to make or change their appointments with an easy and intuitive interface that automatically adapts to their particular device letting companies can serve their clients beyond the boundaries of their offices and stores."

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Edited by Jamie Epstein