Call Center Scheduling Feature Article
September 19, 2012
Easycallnow Introduces Enhanced Cloud Call Center Solution for Effective Call Handling
By Amanda Ciccatelli, TMCnet Web Editor
Easycallnow, a provider of cloud contact center services, gives users complete control over exactly how calls are answered and routed. It makes sure customers can quickly get through to the right people while keeping agents productive and making sure every single call is answered efficiently. With Easycallnow, it is even possible to change how calls are handled by creating scheduled call queues and building a specialized menu system for incoming calls.
Easycallnow adapts to fit the changing needs of your contact center as it evolves. In fact, the solution can grow and shrink automatically as the number of calls you answer changes, while taking care of the maintenance and continuing to implement new features at no additional cost.
Recently, the company redesigned and enhanced its user interface to include new call scripting functions, business intelligence reporting, a drag and drop IVR builder as well as new conferencing and PBX (News - Alert) capabilities.
“We redesigned the Easycallnow interface to include new features as part of our continuous improvement program,” said Easycallnow Operations Director Lisa Clark in a statement.
The business intelligence reports provide management with the tools to create customized real-time status screens for display on wallboards, monitors and the iPad. With the Easycallnow iPad app, users have the ability to create, edit and view the status screens while on-the-go.
Additionally, building IVR menus are not as time consuming with the drag and drop enhancements as it is easier to build complex solutions for call routing and even live capture of customer data. Nick Holland, technology director at Easycallnow, said, “Now customers simply draw their design onto the screen and a single click brings it to life.”
Also, the conferencing feature helps businesses become more productive with interactive collaboration services including automatic participant dialing, recording of all participants and a live graphical interface.
Lastly, Easycallnow’s PBX functionality provides businesses with the ability to integrate the office voice system with contact centers to provide a unified telephony solution.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Jamie Epstein