Call Center Scheduling Feature Article
August 28, 2012
Seven Reasons to Move Your Call Center Scheduling and Forecasting to the Cloud
By Amanda Ciccatelli, TMCnet Web Editor
Call center scheduling software keeps your call center running efficiently, keeps your service levels increasing and your customer base and revenues growing. Lately, there have been a lot of analyst reports about the adoption of cloud-based solution in all areas of business, including call center forecasting and scheduling, which can your call center’s efficiency to whole other level.
In a recent blog post by Monet Software, a global provider of workforce optimization solutions for small and medium sized contact centers, has shared seven primary reasons why companies move their call center scheduling and forecasting functionalities to the cloud including:
Ease of Use - Cloud-based solutions are designed to be easy to use for fast adoption, without the need for a great deal of training agents.
Low Investment - Traditional software requires a large upfront investment for software licenses, hardware and additional software, however the cloud eliminates this.
Fast Implementation – Call center software implementation is no longer a long and tedious process with cloud-based software. The cloud makes for instant account creation, easy configuration, and self-service to roll-out solutions in just a few weeks.
Low Maintenance – With the cloud, instead of the IT team making sure that the software is working and servers are running, all of this is handled by the cloud solution provider.
Always Updated Version - Cloud solutions usually automatically deploy new features and versions, so customers can take advantage of new functionality.
Anywhere Access – For call centers at multiple locations and home agents, providing a consistent infrastructure can be a challenge. But, cloud computing delivers software over the Internet, so it's easier to deploy, more consistent, and easier to use and support.
Flexibility and Scalability - As your call center grows ad needs change, the cloud makes it easier to add functionality, capacity, as well as additional modules.
All in all, Monet said, “Lower cost, lower risk, and faster adoption are convincing more and more call centers to ‘go cloud.’”
To learn more about how the cloud improves call center scheduling and forecasting, watch Monet’s demo of cloud-based call center scheduling.
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Edited by Rich Steeves