Call Center Scheduling Featured Article
Smart Link Honored at Middle East Call Center Awards for Outstanding Services and Scheduling
Smart Link Contact Centers, a business process and contact center outsourcing provider in Saudi Arabia, has received three awards at the Middle East Call Center Awards 2012, recently held in Dubai. Smart link was selected for this top honor for the third consecutive year for its diversity in services, flexibility in adapting and penetrating new markets, consistency in service levels and performance quality.
The Middle East Call Center Awards recognizes the performance and service excellence of the best contact centers in the Middle East region. Smart Link was named the best service provider in the Middle East after being selected from major companies working in that sector. The jury chose Smart Link for the “Best Large Outsourced Services Provider” award for the 300+ seats category, following stringent standards on all technical and operational aspects within the call center.
"These awards are the result of the hard work put in by our team and recognition of our track record for success in providing only best-in-class outsourcing services to our customers,” said Eng. Safwan Al Khatib, managing director of Smart Link. “As one of the largest Outsourcing providers in the Middle East, Smart Link is keen to help in the development of our industry as a whole by boosting our customer service excellence and performance bar. We would like to thank the organizers and jury for recognizing our efforts in this field.”
Dominick Keenaghan, CEO at Insights, said Smart Link earned this award for its ongoing excellence in terms of customer services and providing high-quality services and flexibility in expansion, growth and diversification in various sectors.
The Saudi Electricity Company, one of Smart Link's partners, also shared in the company's success by receiving the “Best skills development program” award for its integrated customer call center environment and the “best development path for call centers” award. Smart Link runs a group of call centers for the Saudi Electricity Company in the different regions of the Kingdom, which offers services such as emergency communications and customer services within one of the most important strategic companies that are connected by Smart Link with the institutions of the service sector in the Kingdom.
"At Smart Link, we understand the importance of the role played by quality communication with customers in the public services and commercial sectors as the level of service has a direct impact on the provider's image and reputation with customers and partners,” said Khatib, expressing his pride of the strong trust and partnership that links the company with its customers in all sectors. “This is one of the main success factors regardless of the company's nature of business or products.”
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Edited by Braden Becker