Smartphone Solution to Improve Call Scheduling and Communications for 1,000 Physicians

Amcom Software, Inc. has unveiled that WakeMed Health & Hospitals in Raleigh, N.C., will deploy Amcom Mobile Connect smartphone communications for 1,000 users. The healthcare system has already centralized its contact center communications using Amcom's operator consoles, web-based on-call scheduling, emergency notification, and speech recognition solutions. The addition of smartphone communications will expand the foundation with secure mobile messaging for busy clinicians who need immediate contact.

With more efficient and more accurate communications, Amcom Software helps organizations save lives. Organizations in healthcare, hospitality, education, business and government across the globe use Amcom solutions for smartphone communications, contact center optimization, emergency management, and clinical workflow improvement.

"As we grow we need to make sure we have the right technology in place, particularly to support the way our physicians communicate with each other and the nursing staff," said Lisa Forte, manager, Systems Call Center, WakeMed Health & Hospitals. "Amcom Mobile Connect's security features, traceable messages, and ease of communication with different types of devices will assist our doctors and promote safe information sharing for our patients."

WakeMed also plans to further the reach of its Amcom emergency notification application for use in heart attack patient response enabling the operator group to contact the 20-30 members of the cardiology cath lab team easily, at any time of day or night. The system can send simultaneous messages to all members of the group and track each person's response and availability, escalating to the next-available staff member as needed.

Moreover, the other contact center solutions work together to provide the 30-agent operator group with the tools needed to handle 90,000 monthly calls, departmental on-call schedules, and after-hours answering services.

Kate Bolseth, chief operating officer, Amcom Software, said, "We are confident that using the Amcom smartphone communications system across all physicians will be an excellent way to manage code calls, consult requests and the sharing of important patient updates while keeping this information locked down and in compliance with HIPAA."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Allison Boccamazzo