Monet Webinar Addresses Best Practices in Call Center Scheduling

Scheduling in the call center space is of the utmost importance in fine tuning how effectively your staff is operating. Shrinkage, poor adherence and unexpected call volume spikes can quickly overtake the best staff if it’s unprepared. If a company maintains up- to- date information on call volume and a fluid schedule that can account for these challenges, it will be able to offer the best in customer service amongst multiple channels.

As we’ve discussed many times before on the call center scheduling channel, proper management of your workforce is as much an art as a science. It is perhaps fitting then that one of the leaders in workforce management is named after the founder of the impressionist movement. Monet software has provides not only software, but strategies to streamline workforce efficacy. The company also regularly engages with its community for discussion on the best practices in the industry offering its veteran status to get call and contact centers on the right path.

With this in mind Monet Software will be hosting a webinar on Wednesday March 30. Join the company for more strategies on improving the performance of your call center, including how to schedule call and non-call activities, incorporating flexible shifts in your staff rotation and improving schedule adherence. This webinar will help listeners define and meet the challenges of call center scheduling with the tools and intelligence to make a difference.

Monet CEO and former call center managers Chuck Ciarlo will be on hand to discuss these topics as he aims to untangle some of the omnipresent issues in workforce management and call center scheduling.

Interested parties can register here: https://www3.gotomeeting.com/register/177887982.

Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Janice McDuffee