Sytel Launches Global Compliance Engine for Call Centers

In today’s uncertain times, with a global pandemic, growing job losses, and business shutdowns, the number of contract changes and cancellations are on the rise. To help contact centers responsible with handling opt-outs and other processes, Sytel (News - Alert) has introduces “Global Compliance.”

The new real-time, multimedia 'Do Not Contact' compliance solution within Softdial Contact Center (SCC) is available immediately for contact centers to utilize. It will make it easier to manage consumer opt-outs and other no-contact rules that must be put in place for phone, email SMS, and other media once a cancellation occurs.

Sytel is a provider of contact center software and telecommunications solutions. The company said it’s Global Compliance offering delivers peace of mind for those consumers and call centers who want assurance that no-contact rules are followed.

Michael McKinlay, CEO of Sytel commented, “We have always fought for the right of the consumer to decide if, how, and when they want to engage with contact centers. This product gives them all the protection and assurances they need. It also brings peace of mind to contact centers, by allowing them to ensure that all their outbound business is geared to the needs and wishes of consumers, as well as being legitimate.”

Global Compliance draws upon all of the possible areas where a consumer may have been added to an outreach list or could be contacted after they have made a do-not-contact request.

Whether the customer is asking to no longer be contacted using that channel again (voice, chat, email, or SMS) Global Compliance will check-in real-time that it is being adhered to and automatically update the compliance database when a request is made. The system also adheres to any rules that limit the time of day or frequency that calls can be made based on regional guidelines and checks external DNC lists.

Edited by Maurice Nagle