Why Induction Training Must Be Part of the Onboarding Process

Bringing new employees into the workplace can be challenging. In addition to getting the new hire up to speed on policies and standard practices, there’s the training and acclimating them with the team members. With the right onboarding processes in place, it’s possible to not only get this phase accomplished quickly but also with maximum productivity.

Induction training is the practice of using a systematic approach to get the new hire up and running quickly. Answering any questions they may have about the new role and also empowering them to feel confident and comfortable with the job and the work environment.

Here’s why you should include this style of training into the onboarding process at your call center each time you hire a new employee.

Improve Engagement and Loyalty

Induction training that’s set up for a smooth transition to the team can help turn around the high churn levels that plague the call center industry. When new hires feel they are valued and a part of the team from the start, it’s easy to gain loyalty and reduce the chances they will leave. First day meetings with managers, staff lunches and even training rooms that are set up to make employees feel comfortable about their new role can all be helpful.

Reduce Information Overload and Create Targeted Goals

The first day for a new hire may include a walk around the office to learn the names of their coworkers and other department staff. Perhaps handbooks from the HR department and policies for their everyday work will also be given. Training and boring slideshows might even begin right away. For anyone, this is a lot of information to digest and much of it could understandably be forgotten quickly. Instead, with a better planned and systematic approach which induction training uses, it’s possible to skip this information overload and instead focus on key goals for the role. Doing so means you can get the new hire ready to exceed expectations from their very first day.

Have you reviewed how your call center handles onboarding lately?

Edited by Maurice Nagle