Call Center Management Featured Article
Verint Unveils Enhanced Compliance for Financial Institutions
Call center management is tasked with developing and monitoring an environment that delivers an exceptional customer experience. A critical component of this equation is compliance, as putting he customer first goes far beyond answering the phone with a smile or providing resolution.
CGS announced it is the newest member of Verint (News - Alert) Systems Inc. financial compliance partner program. The program enables financial institutions and other heavily regulated industries access to compliant customer care solutions.
"Verint is proud to be a part of a collaborative effort with CGS and Custodia Technology to address the compliance challenges of the commercial banking, financial services and insurance industries," said Verint's John Bourne, senior vice president, global channels and alliances. "The Compliance Partner Program brings together a broad array of best-of-breed solutions, providers and approaches to simplify, modernize and automate compliance strategies for financial services organizations that are cost-effective and sustainable. We are pleased to welcome CGS to our growing network of experts in this field."
In creating its financial compliance partner program, Verint was able to bring together professional services expertise, business process outsourcing, contact center and support integration in a single compliant package.
Customers can evolve operations from reactive to proactive, supporting compliance in an omnichannel environment so customer service can keep the attention of call center management.
"CGS prides itself on providing dedicated, knowledgeable and skilled teams to seamlessly and securely offer end-to-end solutions that support clients' business needs," said John Samuel, EVP at CGS. "Our continued investment in emerging technologies is helping to drive process optimization and improve service to clients. Through the partnership with Verint, CGS is excited to bring innovative and progressive offerings to customers globally."
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Edited by Maurice Nagle