Call Center Management Featured Article
Monet WFO Wins 2018 Contact Center Technology Award
The contact center is a complex combination of people, processes and technology. All pieces must work in unison, in concert to deliver exceptional customer service, so much like any recipe, only the best ingredients will do. Awards serve as a nice starting point for those seeking the best contact center solutions available.
TMC (News - Alert) named Monet Software’s Monet WFO a 2018 Contact Center Technology Award winner. The unified cloud workforce optimization solution is a robust offering fit to deliver workforce management, quality management, performance management and analytics.
“Congratulations to Monet Software (News - Alert) for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. Monet WFO has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” exclaimed Rich Tehrani (News - Alert), CEO, TMC. “We’re pleased to recognize their achievement.”
Monet developed the workforce optimization suite to deliver agents and customers a seamless and contextual experience. As innovators and thought leaders, Monet Software is second-to-none in the highly competitive, highly crowded space.
“We are thrilled to receive this award as the Monet Workforce Optimization Suite has been enriched over the past few months with new functionality to better align with customer’s needs and meet their demanding expectations regarding customer experience,” noted Chuck Ciarlo, Monet Software CEO.
There is no margin for error when it comes to customer service and the contact center, so it’s integral to arm your outfit with the appropriate arsenal.
What’s in your contact center?
Edited by Maurice Nagle