Call Center Management Featured Article
How Technology Can Help You Engage Employees
You’ve probably heard this stat many times before. It’s estimated that only 15 percent of the world’s workers are engaged in their jobs. So, the questions are why should organizations care about employee engagement and what can they do to improve it if they do care?
The answer to the first question is that engaged employees tend to be more productive, drive better business results, and they’re just generally nicer to be around. The answers to the second question is not rocket science. To better engage employees, organizations need to hire the right people in the first place, and then keep them happy by providing them the guidance they need, recognition and rewards when they deserve it, responses to their ideas when they offer them, and removal if they’re not a match for the business.
These may seem obvious. But Deloitte Insights says that only 16 percent of those it surveyed said their organizations have a well-defined strategy to manage contractors, freelancers, and gig economy workers. Only 8 percent said their businesses are very effective at creating personalized, flexible rewards. Sixty percent said their organization are not effective or somewhat effective at empowering their people to manage their own careers.
Technology can help organizations to attain and keep the best candidates and workers. Organizations can leverage new workforce management software to provide their employees with more flexible schedules and the ability to swap shifts to coworkers. Unified communications and collaboration and VoIP technology can help people more efficiently get their jobs done from wherever they are. And mobile apps can help them get things done faster and more inexpensively as well.
Edited by Maurice Nagle