How Will You Celebrate National Customer Service Week?
In 1984, the International Customer Service Association created National Customer Service Week. For 2017, it falls between October 2-6, with the goal to recognize companies that deliver and value exceptional customer service, something that can be a challenge to find nowadays. When one builds a brand with amazing associates, it is vital to keep and celebrate them for the work they do.
In 1992, nearly a decade after the week was established former President George Bush uttered the words, “A business will do a better job of providing high-quality goods and services by listening to its employees and by empowering them with opportunities to make a difference.”
Top companies take this week very seriously. Here are some ways to make this a week your customer service agents won’t forget.
Lisa Dunn, Customer Care Manager at Amur Equipment Finance, proposed an exceptional idea, “You Are Entering a Workplace with Customer Service Stars.” Dunn is setting up red carpets and gold stars with the employee’s names, while everyday of the week will have a theme. Handwritten notes, a taco bar; Dunn is making this a fun and memorable week that shows both personalization and thoughtfulness.
“We want (our employees) to know and remember how much we appreciate them,” says George Larribas, EVP at Wells Fargo (News - Alert) Treasury Management Client Delivery, who has his own week set up. Managers will be serving the employees, culminating with an ice cream social, after a week filled with chances to win company swag.
The thoughtfulness that both Dunn and Larribas are putting into National Customer Service Week is a great tactic with the hope of a trickle-down effect. The way you treat your staff should be the way the staff treats the clients and if the staff is appreciated, they will be enthusiastic coming to work and delivering exceptional customer service.
What do you have planned for National Customer Service Week?
Edited by Maurice Nagle