Recent Upgrade Increases Performance of Alteva's Advanced Call Center Solution

The bottom line for any business using technology to improve communication is to enhance efficiency and productivity, and its highest priority is to ensure that every customer is provided with all their communication needs.

Alteva (News - Alert), a cloud-based unified communications (UC) solutions provider, claims to be designed to accomplish more with the recent upgrade to its Advanced call center solution. It reportedly provides the most reliable network, the most proactive customer service, and gives the best value to customers in the industry, eliminating the need for costly, on-premise call center solutions.

The recent upgrade allows Alteva’s Advanced call center to leverage the complete functionality of the award-winning Alteva platform, and has enhanced features that further simplifies things for callers.

"Alteva continues to innovate in the best interests of all of our customers who look to our future-proof solutions as a viable way to streamline business operations in the simplest, most efficient manner," states Mike Timar, vice president, product management at Alteva.

The new automatic call distribution facility will probably put an end to the woes that customers face when they have an inexperienced agent to deal with. By quickly allowing callers to be routed in the right priority to the right agent at the right time, the number of frustrated callers will automatically decrease.

With the queuing facility, callers will never have to face a busy signal or get ‘no response;’ as they are put on hold media and connected directly the line is free.

And, for agents and supervisors spanning multiple locations, virtual queues do provide relief, for employees can work from anywhere and not have to be tied to a single place. The Web-based agent and supervisor desk clients introduce a ‘next-generation’ look, simplifying the process of managing customers, agents and queues.

Perhaps the most important part of the upgrade is the addition of the powerful reporting engine that allows supervisors and managers to monitor queue and agent activity in real-time. Such real-time monitoring ensures enhanced performance and efficiency.

Last, but not least, the IVR auto attendant guides customers through with self-service applications, making it easy for them to reach the correct agent with less hassle.

The recent upgrades are indicative of Alteva's dedication to providing our customers with the latest and greatest in technology for our customers.

Edited by Brooke Neuman