Call Center Management Feature Article
April 13, 2012
Contact Center Executive Joins ILD Corp. to Further Call Center Management Growth
By Amanda Ciccatelli, TMCnet Web Editor
Provider of digital back office and contact center solutions ILD Corp. unveiled today that contact center veteran Eric Sherman, formerly of Global Response, has joined the company as its vice president of business development. Sherman will oversee sales and marketing and will be responsible for managing ILD’s Outsourced Services business objectives.
ILD is transforming its contact center business to offer more fully integrated social media solutions and lead generation services, which help companies significantly increase the value of each contact, while driving efficiencies.
Eric Sherman brings to ILD more than 20 years of sales and marketing expertise in customer relationship management within centers and multi-channel contact centers. He has developed contact center solutions for both large established businesses and early stage eCommerce companies, and understands the growth challenges businesses face. His experience includes a blend of operations, sales and marketing and years of call center solution experience with Xturion, Global Telesourcing (News - Alert), Inpulse Response Group, The Faneuil Group and InfoCision Management Corporation.
“With his proven sales and marketing leadership in call centers and multi-channel contact centers, Eric understands the key trends in this market,” said ILD Corp. Chairman and CEO Mike Lewis.
President and COO of ILD Corp., Dennis Stoutenburgh said, “We welcome Eric to the ILD team. ILD remains committed to offering our customers the most robust suite of contact center options, and with Eric’s wealth of experience and insight, we look forward to growing our outsourced services business.”
Headquarted in Ponte Vedra Beach, Fla., ILD Corp. operates with more than 200 employees and $80 million in annual revenues. ILD has helped US businesses maximize productivity and improve costs in the areas of payment processing and clearing (ILD Teleservices), teleconferencing and web collaboration solutions (RollCall Business Conferencing) and outsourced call center services (ILD Outsourced).
Edited by Carrie Schmelkin
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