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Business VoIP Featured Articles

  • Yes, VoIP Is Great. Here's Why.
    Internet telephony has done a good job of making phone calls more sophisticated, easier, cheaper, and more efficient. We've long been hearing that VoIP has done wonders for business communications, but it isn't just knowing that VoIP is great. The proof is in the features.[Read More]
  • Nextiva Receives 2015 North American Frost & Sullivan Award for Customer Service Leadership
    Customer service is the great differentiator in today's marketplace. According to Ed Thompson, an analyst at Gartner, that is because all other differentiation have been eroded over time. And nowhere is this parody truer than in the tech sector, where the same technology is available to everyone. Therefore, having the best customer service has become a great selling point. The recognition of Nextiva's customer service by Frost & Sullivan highlights the lengths the company has gone to in order to receive the award.[Read More]
  • Secusmart Secures Mobile Communications with SecuSUITE for Enterprise
    Secusmart, a division of BlackBerry, has announced that it has released SecuSUITE for Enterprise, an encrypted VoIP calling app.[Read More]
  • Nextiva Named One of Arizona's Fastest Growing Tech Firms
    Nextiva is a cloud-based communications and collaborations solutions provider, which is experiencing triple digit growth. According to the Deloitte's Technology Fast 500, which ranks the 500 fastest growing technology, media, telecommunications, life sciences and energy tech companies in North America, the company grew 238.8 percent.[Read More]
  • RingCentral Gives Cresa a Much-Needed Facelift
    Cresa, the world's largest real estate advisory firm exclusively representing tenants, recently announced that it will replace its outdated legacy phone system with RingCentral's cloud solution.[Read More]
  • Jeff Black Buys Back Company
    MVDconnect's motto is connecting business to people and working with telecom manufacturers like Avaya, Mitel and Polycom, it has been keeping true to its word. The company's roots are in Ohio, where Jeff Black founded it back in 1992. Eleven years later Black sold MVDconnect to Chicago-based private equity firm SE Capital.[Read More]
  • Keys for Choosing the Right Business VoIP Solution
    Okay, so you've decided that your business is ready for voice-over-IP (VoIP). With the cost savings that come from using IP-based calling, and the additional features that come with almost every business VoIP solution, this upgrade is undoubtedly a good decision. The trick, however, is finding the right business VoIP system.[Read More]
  • VoIP Myths Discussed, Debunked
    Despite VoIP's heavily touted benefits for its end users, there are still a lot of myths floating around that consistently need addressing. The truth of the matter is, VoIP has come a long way since its inception, and while it has evolved with the changing communications landscape, the same, tired misconceptions have unfortunately come along for the ride.[Read More]
  • Your Competitor Deployed Business VoIP: Have You?
    Making technology decisions for your business is not without its challenges. You often know the issues you have that led to the need for considering a technology investment in the first place, but the next steps can often be the most complex. Especially when the technology involves communications - how do you know what to select, the right vendor for implementation and the best approach for in-house versus hosted? If business VoIP is the right direction - how do you make that decision?[Read More]
  • AudioCodes MediaPack 1288 Gateway Handles All Manner of Voice Hardware
    MediaPack 1288 can help enterprises migrate their existing voice infrastructure to an all-VoIP infrastructure by providing 288 ports in a single unit. This means the hardware can support a large enterprises' need to connect desktop phones, fax machines, and modems across an entire workspace. The unit's high capacity comes with an AudioCodes management center for easy setup and configuration of all devices.[Read More]
  • Eze Castle Brings VoIP to UK Financial Firms
    Eze Castle Integration has just expanded its services in the U.K., now bringing cloud-based VoIP to financial customers looking to utilize the latest that communications technologies have to offer, including data, voice, and fix connectivity.[Read More]
  • Are You Ready for a Business VoIP Transition?
    Introducing new technologies into your working environment is both exciting and challenging. You know the promised benefits, but you also know that change can spark resistance among employees. Even solutions designed to appeal to the user can fall short when transitions are handled poorly. If business VoIP is one of the next changes in your strategy, do a little planning first to ensure success.[Read More]
  • It May Be Time to Consider Business VoIP in the Cloud
    When running a business, there are a number of things that must be in place to ensure proper operations. You have to have a desired product or service that the market demands. You have to make that product or service available at a competitive price. You have to make the audience aware of your offering and you have you be reachable when your audience wants to make a purchase. Regardless of the industry in which you compete, business VoIP can help you with that last point.[Read More]
  • Can Your Business VoIP Do That?
    How flexible is your day job? Thirty years ago, this question would have a simple answer - not very. Companies designed the workday around the 8-5 concept that everyone should be at their desks and ready to execute during those hours. The problem with this approach today is that we're not an 8-5 world. Fortunately, we do have business VoIP.[Read More]
  • Check Your Plan to See If You're Ready for Business VoIP
    When selecting the right phone system to support your business efforts, where do you start? Do you evaluate your current needs and then reach out to vendors? Do you ditch the landlines and implement a new VoIP solution? Do you get rid of internal phones altogether and have everyone start using their mobile devices?[Read More]
  • Vonage Wins New Business VoIP Patents
    When it comes to the business world one of the best ways for telecommunication companies to make their living these days is via Voice over Internet Protocol (VoIP). This technology is only getting bigger and better as we move further into the 21st century. That communications market has branched off in a number of ways and the Business VoIP market is taking off.[Read More]
  • Canadian Businesses Discover the Benefits of VoIP
    The VoIP market is expected to reach $80 billion worldwide by 2017, according to a recent VoIP Market Analysis. Canadian businesses are especially active, with the country being one of the top 10 countries for VoIP adoption and sporting more than five million active subscribers already.[Read More]
  • Have You Seen the Latest Flash in Business VoIP?
    What do you consider the ideal phone system? Is it one that allows you to integrate your smartphone into the system when you're in the office, giving you access to all the bells and whistles while also supporting business VoIP and other capabilities? Is it one that integrates both new and old technologies so you can work and communicate the way you want to?[Read More]
  • Nextiva Recognized as one of Arizona's Most Admired Companies for 2015
    Nextiva recently announced that it had received one of the 2015 Arizona's Most Admired Companies awards, which are given out by BestCompaniesAZ. Multiple companies can receive the award, which is based on feedback from the surrounding community, customers, and employees.[Read More]
  • Partnership with tekVizion Ensures Compatibility of Grandstream Products
    The telecommunications industry relies heavily on the interoperability of the products and services they offer, but there are always issues of compatibility. Avoiding these issues goes a long way in ensuring they will see higher adoption rates among service providers, software vendors and manufacturers. To make sure its solutions get into the hands of more customers, Grandstream Networks, has entered into a partnership with tekVizion, provider of third-party testing and integration services, for interoperability of its SIP products.[Read More]
  • BroadConnect Acquires Shift Networks, Seeks Greater Presence in Western Canada
    BroadConnect announced recently that it had acquired Shift Networks, a VoIP business that served the SMB market. The transaction will allow BroadConnect to expand its operations in western Canada, while leveraging a recently upgraded network.[Read More]
  • VoIPinclusive Lauds the Many Benefits of VoIP
    The one thing Internet communication has done is give both consumers and businesses access to more technology with incredible amount of flexibility. Whether you are an individual working from your home office, a small business or a multinational enterprise, IP telephony provides services that address each segment by making the same level of technology available to everyone. VoIPinclusive, provider of fixed-price, all-inclusive Voice over Internet Protocol telephony solutions, wants the world to know about it, and it has published a new guide championing the benefits of VoIP services.[Read More]
  • Cloud-Based Communications Platforms Require Not Only Great Features, But Great Service
    Most businesses today engage in some kind of multichannel communications. (Even 100 years ago, a company could choose telegraph OR postal mail.) Some businesses, however, require a more robust multichannel communications environment that makes it easy to mix and match voice, video, text and chat, plus document sharing.[Read More]
  • New Advisory Service Offers In-Depth Information on Business VoIP Solutions
    If you haven't heard of it, WhichVoIP.com is an online service dedicated to providing extensive information regarding everything to do with Voice over Internet Protocol (VoIP) technology. The organization, which was formed in 2005 by a team of telecommunications experts, recently launched a new VoIP advisory service which will make it easier than ever for businesses and consumers alike to research and choose the VoIP solution that can best fit their needs, as well as solve technical issues with an in-depth troubleshooting process.[Read More]
  • Mitel and VoIP Supply Announce Expansion of Partnership
    The VoIP (Voice over Internet Protocol) phone system gives businesses access to enterprise class features at affordable rates. Being able to access these features presents a professional image of your company, whether your business is being run from your home office or elsewhere. This requires finding the right service provider, and with so many options in the market place, weeding through all the vendors can be a job in itself.[Read More]
  • Italian Business VoIP Credits Partner for Years of Success
    With 30 years experience in the delivery of digital technologies, Unidata has been blazing its own technological trail for some time. It was Italy's first Internet Service Provider (ISP), and in 2004 became the nation's first telecom to provide SIP-based telephony. It has kept a focus on utilizing leading technology to provide innovate and industry leading services.[Read More]
  • Vonage Maintains Momentum with Planned Purchase of iCore
    It would be fair to say Vonage is on a spending spree, purchasing Telesphere, Simple Signal and Vocalocity since the fall of 2013, and its next acquisition was announced this week: iCore-a firm with great expertise in the cloud environment. Reportedly, Vonage will purchase iCore for a cool $92 million.[Read More]
  • MCN Makes MegaPath Its Business VoIP Provider
    It is no secret that VoIP is becoming the preferred method for business communications. Recent research from Transparency Market Research projects that by 2020 there will be nearly 350 million subscribers of this nascent technology, and this would be the result of a compound annual growth rate of nearly 10 percent. Businesses enjoy the scalability, cost savings and functionality found in this burgeoning communications method.[Read More]
  • Verizon Bundles VoIP and Mobile, Eliminates Long-distance Charges
    For the enterprise crowd, Verizon Enterprise Solutions has married its enterprise VoIP services with its wireless services, eliminating long-distance fees on calls coming from a Verizon Enterprise VoIP customer.[Read More]
  • Business Phone Systems Don't Need to be Complex
    Managing business phone lines should not be hard. We have grown accustomed to complex setups and phone systems that require IT involvement, but the days of the telephone closet and hard-to-configure business phone systems is behind us.[Read More]
  • The Future of Telephony: Is It All About VoIP?
    U.S.-based businesses have long known that to be effective in communications and all that it encompasses, relying on legacy telephone systems is going to be the weight that holds you back from competing. While it seems there is a new technology out every five minutes, the common denominator for new features and processes has always been IP. VoIP has offered many benefits, whether it's cheaper bills, better apps and services, and simply a better connection.[Read More]
  • You Have Business VoIP - Should You Have the Auto Attendant, Too?
    When the technology for the auto attendant first came on the scene, businesses saw the opportunity to streamline some of their communications and eliminate a position, adding a little more to the bottom line. In some businesses, however, the technology was implemented before it was really ready, the customer experience wasn't all it was cracked up to be and customers complained.[Read More]
  • Three Top Ways VoIP Helps Businesses
    Businesses of all sizes have learned that traditional telephony comes with many disadvantages, so to stay competitive in today's hyper-connected society, many have turned to IP telephony to service their communications needs. It's hard not to search the Internet without coming up with a list of reasons to switch to VoIP; with its many benefits, it's an attractive option that many businesses have yet to switch over to.[Read More]
  • VoIP Services Set For a Huge Jump in Popularity
    Gains and losses in popularity are really nothing new for most any communications service; there's often a certain degree of fluctuation as some discover a service and others discover different services. But voice over Internet protocol (VoIP) service is set for a fairly major upward jump, according to new reports, as VoIP service popularity will nearly double in fairly short order.[Read More]
  • Business VoIP Makes the Most Sense for Startups
    There are many considerations when setting up a new business, and one is phone service. When launching a business, there are three major ways that phone service can be deployed: A traditional analogue business phone system can be deployed, a business VoIP system can be used, or landlines can be ignored entirely in favor of exclusive cell phone use.[Read More]
  • India DOT Says Yes to Net Neutrality, But Tax VoIP Services
    India's Department of Telecommunications (DoT) has come out in favor of net neutrality, however the regulation of VoIP services has been put on the radar.[Read More]
  • Got Business Communications Problems? Get VoIP
    In the wide-open technology landscape, VoIP has become quite a common name. It's hard not to search the Internet without coming up with a list of reasons to switch to VoIP; with its many benefits, it's an attractive option for businesses that have communications problems that need solving. In what ways can VoIP help you avoid some of the more common communication pitfalls associated with a traditional telephone system?[Read More]
  • CounterPath Announces UC Deal with Integrator
    CounterPath is already a company considered among the best in the business when it comes to its over-the-top (OTT) UC solutions. Recently, the firm announced that it had signed a deal with Integrator, a firm planning to offer the Bria Softphone and Stretto Platform in Sub-Saharan Africa that aims for a long and prosperous relationship. Those close to the situation say that under the deal, Integrator has made an initial order of more than $400,000 of Bria, it's recently improved SDK and Stretto software and services.[Read More]
  • Polycom Acoustic Fence Keeps Background Noise Out
    "Are you in a coffeeshop?" the potential client asked me. I didn't want to answer because I was working from a Starbucks coffeehouse when the call came in, and this potential client sounded bothered by the thought of me working from the road. I had to admit that I was, in fact, working from a coffeeshop. Hopefully I didn't lose the sale, I thought to myself as I tried to recover from this very rough start to the conversation. Never mind that I also struggled to hear over the din of the Starbucks stereo system.[Read More]
  • Tech Has Changed How We Collaborate Remotely
    There was once a time when working remotely was a sort of luxury; the technology, while it existed, wasn't something that was entirely mainstream. Now that it's becoming the norm, we're seeing more companies offering work-from-home options-which is actually a pretty good deal for both the worker and employer, as it reduces overhead and gives the employees a boost in productivity. This technology shift has changed the way we work on a collaborative level, and it's a win-win situation for all involved.[Read More]
  • Vonage Lands 11 New Patents for Second Quarter 2015, Ups Total to 86
    Vonage had a very busy second quarter of 2015, as noted from recent reports. Of particular note were recent gains in its patent count, as the company picked up 11 new patents for its technology, bringing its patent count to 86. While the patent numbers will likely get bigger in the weeks to come-reports note there are almost 250 patent applications still outstanding-the most recent new additions to Vonage's patent lineup should prove sufficiently noteworthy alone.[Read More]
  • Speek Now Part of Jive Communications
    Jive Communications, provider of enterprise unified communications (UC) and hosted PBX, announced it has purchased Speek, an audio and Web conferencing vendor, as part of its growth strategy in cloud and IP communications.[Read More]
  • Choice of Provider Matters in Business VoIP
    The introduction of new technology into the business environment can be both exciting and intimidating. Will it work as promised? Are vendors promoting real benefits or simply pushing marketing fluff? Does it make sense to make the investment or will users be mad about the change, seeing no value in the move? All of these questions and more could surround the decision to move to business VoIP.[Read More]
  • Sennheiser Headphones now Part of the 888VoiP Line of Products
    Effective communication is one of the key tenets of contact center agents, and without the right equipment, the simple act of talking and listening can get extremely frustrating. To avoid problems related to sub-par audio equipment, operators go out of their way to ensure they have the best technology in place. This includes the deployment of unified communications (UC) to integrate all of their touchpoints, which requires quality hardware to take advantage of the digital solutions the technology provides. As one of the most established premium headset manufacturers, Sennheiser has announced it has entered into a distribution agreement with 888VoIP, a distributor of VoIP hardware, software, and professional services.[Read More]
  • SolveForce Expands SIP VoIP Service to New York
    SolveForce, an Ethernet and telecom consulting agency, recently expanded its services to New York City. It will be offering its free online session initiation protocol (SIP) voice-over-IP (VoIP) to help provide businesses with a high-quality product at potentially the lowest cost in the state for such quality.[Read More]
  • Vonage Talks FCC Decision on Direct Access Phone Numbers
    Recently, the Federal Communications Commission (FCC) made a decision about allowing interconnected voice over Internet protocol (VoIP) providers the ability to get telephone numbers directly, and offer said telephone numbers up to the subscriber base. The decision seems to have been highly regarded by VoIP providers, and some, like Vonage, recently stepped up to offer some comment on the decision reflecting this.[Read More]
  • Nextiva Brings Out Voicemail-to-Text Option for Easier Voicemail Handling
    For all those out there who have ever listened to a voicemail and cringed because the sound of the message-leaver's voice is like nails on a chalkboard, Nextiva has the solution for you. As explained by Nextiva's Audriana Vojkovich-Bombard, Nextiva's Voicemail-to-Text system is going to take all those unpleasant-sounding or even sometimes incomprehensible voicemails and put same right into black and white text format.[Read More]
  • Businesses Catch the VoIP Unified Communications Wave
    Having worked with and attempted to install one of the earliest versions of a Voice over IP (VoIP) system back in the mid-1990s, I know how much the technology has matured; it has gotten to the point where it is a reliable replacement for landlines. However, in the days when it was first emerging, while it was good on the consumer side, it was not a reliable option for businesses.[Read More]
  • Nextiva's New Products Are a Game Changer for Business VoIP
    VoIP has changed telecommunications much in the same way the telephone once changed telegrams; it has made things simpler, more efficient, and more instantaneous. But even VoIP itself has seen many evolutions since its inception. Using the Internet to make phone calls has become by far the cheapest way to talk to others around the world. Cutting out the middlemen and transmitting voice as far as possible over the Internet before connecting to a regular public switched telephone network connection (or PSTN) means the cost of calling is extremely low. Now, business VoIP provider Nextiva is changing the VoIP game with the launch of its new products.[Read More]
  • TechHeights Offers Cloud, On-Premises VoIP to Businesses
    TechHeights, an Irvine, CA-based provider of consulting services, has announced that it is offering VoIP services.[Read More]
  • VoIP and IMS Market Grew $1.3 Billion in Q1 2015
    A recent report from business information and analytics software company IHS found that the markets gained 29 percent in the first quarter of this year. That has them reach $1.3 billion that continues to be driven by telecoms worldwide. The numbers are not only impressive for their scope but also in how they transcend the typically-slow first quarter of each year, said Diane Myers, research director for VoIP, UC, and IMS at IHS.[Read More]
  • Avaya Enables Effortless Engagement with Esna Acquisition
    Put it in the books, as of May 28 Avaya has officially completed its acquisition of Esna Technologies. The newly acquired entity will help Avaya improve enterprise and SMB adoption of real-time communication and collaboration solutions.[Read More]
  • Business VoIP Provider Improves Security
    Via a Web interface a business has the freedom to configure settings to appropriate levels, and the system automatically monitors call levels. Any suspicious behavior results in the system sending notifications to Euphoria as well as the client.[Read More]
  • A Majority of Call Center Software Falls Short on Mobile Support
    Mobility is one of, if not the hottest, trends happening in the tech sector right now. Juniper Research says mobile application revenue is expected to reach $99 billion by 2019 and mobility is consistently named as one of the top enterprise technology trends.[Read More]
  • Cloud PBX Services Offer a Host of Benefits for Organizations Willing to Make the Leap
    There is a lot of misinformation and hype surrounding the pros and cons of cloud-based applications and services. Organizations are often reluctant to migrate to the cloud based on perceived security issues, questions about whether there is a justifiable ROI and entrenched attitudes about keeping things "in house" and on premises.[Read More]
  • Business VoIP Meets the Cloud
    While VoIP remains on its ascendancy of adoption, many are finding that not just VoIP but hosted business VoIP solutions are proving to be quite beneficial as well. Due to its many benefits, enterprises are not simply choosing VoIP, but are selecting the cloud as the chosen method of delivery.[Read More]
  • Twin Cost & Flexibility Drivers Spur VoIP for Small Business
    According to the FCC, 15 percent of all American businesses have now adopted VoIP-leaving a significant, untapped opportunity within that other 85 percent. In particular, flexibility and cost-effectiveness are the two big reasons why VoIP and IP PBXs-and in particular hosted VoIP/PBX-resonate with small businesses. And, new benchmarking information bears this out in very concrete ways.[Read More]
  • Atlassian Buys Hall to Give HipChat a Leg Up in the Market
    The name "Atlassian" might not be immediately recognizable, but chances are one of its flagship offerings, HipChat, might be much more so, thanks to a recent string of commercials featuring perennial thorn in workers' sides Bill Lumbergh. Lumbergh serves as a manager so clueless about technology that he's continually demanding meetings, when work is actually getting done on platforms like HipChat. Now, HipChat's about to get even more powerful as Atlassian picked up the work chat tool called Hall.[Read More]
  • The Desk Phone is No Longer the Only Option
    Just as there is more to life than what one wears or what one owns, so too is there more to business than an office and a desk phone. A new report from Nextiva.makes the case clearly; a combination of factors, perhaps most notably the rise of a mobile workforce, is decreasing the need for the desk phone and increasing in turn the need for mobile solutions that can work from anywhere.[Read More]
  • VoIP Market Set to Vault in Coming Years
    VoIP, something the corporate world has become fondly aware of, has transformed the way organizations of all shapes and sizes communicate and collaborate. With its popularity comes growing demand for this not so new, but maturing nicely technology. According to a recent Future Markets Insights Study, a growing subscriber base and technological will innovation will prove as impetus to some serious growth in the VoIP market over the next several years.[Read More]
  • Team on the Run Adds Features, Improves the Mobile Employee
    The mobile workforce has had a lot of opportunity to gain ground in the last several years, and with good reason. Not only does it open up the pool of available talent, it also allows for function in inclement weather, a note of disaster planning, and more. Team on the Run, meanwhile, is poised to offer some new features to help users make the mobile workforce not only more mobile, but also more effective.[Read More]
  • Redundancy is Key When It Comes to VoIP Services
    There is very little doubt that the VoIP market is growing and that growth is leading to a number of problems popping up. That is why, as TechTarget points out, putting in a redundancy at the VoIP and network infrastructure levels is a part of the VoIP communication business that simply needs to be done.[Read More]
  • SMB Market: You're Missing Out on Business VoIP Benefits
    For the small and medium-sized business (SMB) market, finding ways to do business with fewer resources is pretty much the order of the day. But new reports suggest that SMBs are missing out on one great way to save some cash on making calls in the growing business voice over Internet protocol (VoIP) market, though that may not be the case much longer.[Read More]
  • 2019 VoIP Market Forecast Looks at Mobile Future
    As we watch Voice over IP (VoIP) technologies continue to mature and evolve, the result is that the global VoIP services market will also grow at a substantial rate. Several research firms forecast that the market will triple in size over the next four years, as each day more companies are taking advantage of what VoIP has to offer.[Read More]
  • SMB Phone Hacking is Alive, Well and Thriving with VoIP
    Big data breaches of personal and credit card information have been in the news of late (Sony, Anthem, et al), but hackers are also making money the old-fashioned way: phone-hacking business lines.[Read More]
  • VoIP is Essential for Small & Medium-Size Businesses
    Telephony is a vital component of almost every business in operation, regardless of the company's industry or specialty. With the advent of Voice over Internet Protocol (VoIP) technology, it has become easier than ever for small and medium-size businesses to have access to low-cost telephony systems with comprehensive feature sets that enable dynamic, effective communications with other businesses and customers alike.[Read More]
  • bluArc Now Offering Business VoIP Service
    The flexibility, freedom and cost savings make VoIP an attractive option for a business of any size, whether a call center of a hundred or startup of less than 10 VoIP adoption is on the rise as the pros far out weight the cons. Recently, bluArc decided to join the fray of offering a business VoIP solution of its own and capitalize on the growth in use.[Read More]
  • Panasonic Announces Nextiva Preferred SIP Partner Agreement
    Panasonic said that the new partnership will provide business customers with a complete hosted PBX solution, with Panasonic hardware combine with Nextiva's cloud-based PBX service.[Read More]
  • ADTRAN Focuses on VoIP with NetVanta 1510 and 1550 Switches
    The growing demand for voice over IP applications has caused network communications companies to begin focusing more on call quality and the prevalence of dropped calls. ADTRAN is beginning to remedy the situation with additions to its VoIP switch portfolio in the form of the NetVanta 1510 and 1550 families of gigabit Ethernet switches.[Read More]
  • Allworx Telephony Targets SMB Environments
    It's true that smartphones are invading the world of business communications. But contrary to growing belief, phone cords are not facing extinction. In fact, they're not on the endangered office supplies list at all.[Read More]
  • Nextiva Receives Two Stevie Awards for Customer Service
    Nextiva, a cloud communication service provider, has announced that it won two bronze Stevie Awards for Sales & Customer Service has recognized the company with two bronze awards.[Read More]
  • ProCom Brings VoIP Telephone Service to West Virginia
    The latest announcement from communications services provider ProCom concerns its offering of VoIP communications in West Virginia.[Read More]
  • Nextiva Lands Best Call Center Phone System Ranking
    There are a lot of options out there when it comes to the phone system for call centers, and trying to figure out just which to go with can be a tall order. But those looking for a new system may have a little easier decision thanks to a new honor Nextiva landed. Specifically, it landed the title of best business phone system for call center operations from Business News Daily.[Read More]
  • VoIP Innovators Criticize the FCC's Title II Decision
    On February 26, 2015, The Federal Communications Commission (FCC) voted to regulate broadband Internet services as a public utility as a way of regulating high-speed Internet services. The new rules, which were approved through a 3 to 2 vote, are intended to ensure that no content is blocked and that the Internet does not become a highway with pay-to-play fast lanes for Internet and media companies that can afford it and slow lanes for everyone else. In essence, this is the concept of net neutrality.[Read More]
  • IPGENIE Offers Free Downloads of UC Software
    Up to 1,000 businesses in the U.K. and Ireland may find themselves treated to some free software in the coming weeks. IPGENIE, a provider of IP-based communications services, recently announced that it began offering, free of charge, a download of its Unified Communications Platform software that they can continue to use with up to 15 employees in their offices.[Read More]
  • NetNumber and NetAxis Tackle VoIP Signaling and Data Traffic QoS with Combined Offering
    The complexity of today's real-time communications networks is part of their beauty, enabling a host of rich features and solutions that are easily customizable in terms of scalability and usability. Ensuring quality of service (QoS) on these networks has always been a challenge though, and many service providers have attempted to tackle this granularly, through complicated solutions deployed at the OSS/BSS layer.[Read More]
  • VoIP is Becoming Entrenched in Business Culture as Part of Larger UC Solutions
    When I first began writing for Internet Telephony magazine in 1998, part of our job was to convince the business world at large that VoIP was not just a quirky little hobbyist trend. The market was already in full swing with big names like 3Com, Lucent and Cisco feverishly developing products and educating the channel about the large-scale advantages of VoIP.[Read More]
  • 8x8 Announces SLA for Enterprise Customers
    Service-level agreements (SLAs), are on the rise as enterprises realize growing risks in a legally complex and increasingly regulated, interconnected global economy, and so 8x8's recent announcement is good news for qualified enterprise customers. The company announced its SLA, which promises quite a few benefits.[Read More]
  • Business VoIP a Key SMB Technology for 2015
    Small and medium-sized businesses (SMBs) often have little extra time or resources, and may as a result be using outdated business technology and services. But, in doing so, SMBs hurt their bottom line because they're not using tools designed for their specific needs.[Read More]
  • FCC Looking at Requiring Telcos to Offer Backup Power to Phone Service During Outages
    The FCC certainly isn't shying away from fights with some of the biggest tech companies in the world at the beginning of 2015. The agency is looking to launching brand new rules when it comes to Net Neutrality and now it is also taking a look at requiring a kind of backup plan for telephone service when the power goes out. In particular, the FCC wants Internet Service Providers that also offer phone service to provide a backup power requirement when power outages strike.[Read More]
  • snom Unveils New IP Desktop Business Phones
    With the rise of the business VoIP phone, there are a ton of different businesses that have moved from looking for any device that can bring them an IP phone solution and are now looking for the best on the market.[Read More]
  • 8x8 to Offer Voxbone's Virtual Phone Service for Emergency Calling
    Regulation in the European Union that instructs telecoms on how to handle emergency calls states that they must provide end users with the ability to dial 112 (the equivalent to 911 in the U.S.). What this has meant for 8x8 Inc., a supplier of private branch exchange services, was that its European clients needed to hold on to a PSTN line only to handle the function of emergency calling.[Read More]
  • 'Help Me Help You': Providing Customers with Self-Help Content
    While most companies today engage in direct customer support to some degree, there is the fact that live agent support is expensive to operate. Any technologies that help customers help themselves before they pick up the phone or send an email should be welcomed and capitalized upon. Luckily, the Internet makes this much easier today than it used to be.[Read More]
  • Ye Olde Landline's Days are Numbered
    Amidst the hyper-connected world we live in with all of our cordless phones and smart devices, it almost seems that anyone who still has a wired landline is living out of some sort of museum. As more tech-advanced gadgets replace the systems of yesterday, we're now figuring out what to do with the old landlines that still exist while the landscape is drastically evolving around them. The fact of the matter is, the landline days are numbered.[Read More]
  • Looking for Better VoIP Call Quality? Sintrex's VoIP Monitor Ready to Help
    There are a host of reasons to get in on a business voice over Internet protocol (VoIP) system. Having access to more features than the standard phone system, having access to better quality features, being able to put it to use in more places and even saving substantial amounts of money-particularly for those businesses that do a lot of long distance or international calling-are all just part of the package.[Read More]
  • There's More Than Meets the Eye When it Comes to Effective Sales
    Most people who work in sales have a proven methodology that has worked for them repeatedly over the years. But sometimes learning new techniques and tips can yield even better results and this is certainly true when it comes to selling things.[Read More]
  • Make Tech Investments a New Year's Resolution
    Investing in technology like business VoIP is one resolution that many organizations are looking to this year. But having the idea is only the beginning of the process - the only way to keep company resolutions continuing throughout the year is by ensuring that the right strategy is put in place, and that everyone involved is focused on future results.[Read More]
  • Getting to Them First: How Proactive Customer Service Benefits Everyone
    I never much liked the word "proactive." It's not in my 13-year-old dictionary, and it seems like one of those words marketing folks create to suit their purposes. In any case, we all now understand the word proactive, which in recent years has crept into the popular lexicon (or should I just say lexicon), and we understand the value of what it aims to express. That is not just to move on something, but to anticipate it, and to be ready to act on it when the time is right.[Read More]
  • Strategies for Mobile Marketing
    It seems that these days almost the minute you are born you are surrounded by technology like smartphones. There are monitors of every type keeping you informed of your baby's condition that have apps for your smartphone. I believe that if you take a count of all the smartphones you will find that it comes close to almost every human being on the planet having one of their own.[Read More]
  • Turning Smartphone Addiction into Productivity
    There's a growing issue among modern-day employees, an issue that many in the industry aren't talking about: text neck. You may have seen its victims, on the subway, in the restaurant, sitting in waiting rooms, hunched over their phones without pause, with their necks seemingly protruding at odd angles...how can we, and should we, address the problem?[Read More]
  • Airtel Mobile VoIP Fee Plan Raises Questions About Revenues
    More and more people are using VoIP and business VoIP services, especially on their mobile devices. And while people are increasingly turning to services such as Skype, mobile operators struggling to contend with loss of revenue.[Read More]
  • Specialized Businesses Can Use Communications Technologies to Reach Customers
    Small business owners selling a niche or specialized product or service face a number of challenges. Attracting and informing customers and getting them to make an impulsive online purchase isn't really an option for these types of companies. There are marketing and communication strategies that can go a long way in attracting and retaining customers, however.[Read More]
  • Truly Wireless Offers VoIP-Like Enterprise Calling-via Cellular
    There are plenty of VoIP and unified communications clients available for smartphones, and IP PBXs often offer mobile extensions to accomplish things like four-digit dialing from mobile devices. But a start-up called Truly Wireless wants to take a little of the zing out of the IP world by offering advanced enterprise calling features across the cellular network.[Read More]
  • VoIP Helps Grow Franchised Businesses Without Headaches
    When the history books are written about the most important technologies that helped small businesses compete with and even get ahead of large companies, there's a good chance that voice over IP will make the list. For a growing business, traditional phone service often represents a significant cost, and its questionable flexibility means the company is always running to catch up with its telephony needs. Voice over IP (VoIP), of course, is inexpensive and highly scalable, allowing companies that are growing and expanding to add capacity and capabilities.[Read More]
  • The Land Line: Are Its Days Numbered?
    There was once a "Dilbert" comic strip in which Dilbert, feeling his technological superiority over the common man, saw a business card and noted that the number on the card was a landline. Dilbert observed-not without a hint of smugness-that such a thing "must be handy for when someone calls from 1993." Dilbert's disdain for the landline isn't limited to this, however, and there are a growing number of folks that seem to agree. It's getting to the point where some are asking if the landline's days are numbered.[Read More]
  • Schools Transition to VoIP Ahead of Federal Funding Cuts
    VoIP services allow businesses to communicate over a network that is increasingly reliable, offers crisp audio quality, and is easily integrated with other business solutions, whether they are hosted or supported onsite. Because they operate over IP-based platforms, business VoIP systems can also offer users a host of other features such as video and voice conferencing. But businesses aren't the only ones adopting VoIP technology-more and more schools are making the switch these days too.[Read More]
  • Make This Year's Office Party One to Remember with the Right Tech
    People make the biggest difference for most businesses, especially in this era where the Internet and globalization have made technology and business processes increasingly standardized. What sets a business apart from others is its employees, their creativity, and the culture that the firm nurtures.[Read More]
  • Don't Forget to Call Your Customers This Holiday Season
    The holidays often put a crimp in business. While we may appreciate the break on a personal level, there's no doubt that holidays and employee time off - or too much merry-making - can put the brakes on even the most serious business. Perhaps it's a good thing: it's a way to refresh employees and help them get ready to start the new year. But this isn't to say that there aren't some advantages to the holidays from a business stand-point: they're a great excuse to pick up the telephone and reach out and build good will with your customers.[Read More]
  • 'Tis the Season for Vacations: Business VoIP Can Help
    The old saying the show must go on aptly applies to the 24/7 nature of 21st century business. But, even small business owners and managers sometimes need to take a break, and the holidays are a logical time to do so.[Read More]
  • Nextiva Drive Offers Secure Cloud Storage and Real-time Collaboration
    Any business today worth its salt knows that mobility is one of the primary keys to success. Modern employees are seeking jobs that offer remote access and flexibility-whether it is for working from home or continuing business seamlessly while on the go. The bring your own device (BYOD) movement has brought personal smart devices into the enterprise fold, making it a more connected business landscape than ever before. But how do companies ensure that employees can access everything they need, wherever they are?[Read More]
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