Company Name, Phone & E-mail or Web Address

Type of Teleservices

Areas of Specialization

% Increase

1. Line One Teleservices* - New Rochelle, NY 800-923-LINE

B-to-C 100%; Outbound 100%

Financial Services

413.11%

2. Aftermarket - Phoenix, AZ 602-470-2500

B-to-C 100%; Outbound 40%, Inbound 60%

Infomercials/Direct Response, Database Marketing, Political Fund Raising

272.35%

3. Interactive Response Technologies* - Ft. Lauderdale, FL 800-700-3033 www.callcenter.com

B-to-B 10%, B-to-C 90%; Outbound 10%, Inbound 90%

Retention, Wireless Communications

165.53%

4. Technion Communications Corp. - Hollywood, FL 954-963-1994 [email protected]

B-to-B 60%, B-to-C 40%; Outbound 80%, Inbound 20%

Telecommunications, Financial Services

160.23%

5. TELUS Marketing Services* - Calgary, AB, Canada 888-867-8498 [email protected]

B-to-B 30%, B-to-C 70%; Outbound 70%, Inbound 30%

Telecommunications, Utilities, Financial Services

154.89%

6. The Romney Group - Duncanville, TX 972-296-3311 trg.wans.net

B-to-B 50%, B-to-C 50%; Outbound 100%

Credit Card Sales, Web Pages, Credit Card-Related Products

135.77%

7. Midco Communications* - Sioux Falls, SD 800-843-8800 [email protected]

B-to-B 10%, B-to-C 90%; Inbound 100%

Catalog, Information Gathering, Dealer Locator

114.07%

8. CR Dynamics & Assocs., Inc. - Ellicott City, MD 410-480-1550 [email protected]

B-to-B 90%, B-to-C 10%; Outbound 90%, Inbound 10%

Surveys, Market Research, Lead Generation

106%

9. Wyer Creative Communications, Inc. Nashville, TN 615-242-9800 [email protected]

B-to-C 100%; Outbound 80%, Inbound 20%

Mortgage Retention, Mortgage Origination, Home Equity Lending

97.70%

10. Echo Communications - Santa Barbara, CA 800-966-9136 [email protected]

B-to-B 10%, B-to-C 90%; Inbound 100%

Books, Videos, Communications

68.97%

11. AmeriTel Corp.* - Neenah, WI 888-886-6100 [email protected]

B-to-B 80%, B-to-C 20%; Outbound 60%, Inbound 40%

B-to-B Sales, Customer Service, Consumer Response

60.30%

12. Tele Business USA - Northbrook, IL 800-228-5353 [email protected]

B-to-B 100%; Outbound 90%, Inbound 10%

Publishing, Financial Services, Lead Generation

53.97%

13. VOXDATA Telecom Inc. - Montreal, PQ, Canada 800-861-9599 [email protected]

B-to-B 20%, B-to-C 80%; Outbound 80%, Inbound 20%

Financial Services, Insurance, Telecommunications

33.78%

14. Watts Communications, Ltd. - Toronto, ON, Canada 416-255-8000 [email protected]

Inbound 100%

Technical Support, Outsourcing, Marketing Support/Fulfillment

31.20%

15. Edge Teleservices, LLC. - Glendale, CA 800-266-7800 www.edgeteleservices.com

B-to-B 50%, B-to-C 50%; Outbound 85%, Inbound 15%

Health Care/Insurance, Financial Services, Utilities

29.82%