Company Name, Phone & E-mail or Web Address

Type of Teleservices

Areas of Specialization

% Increase

1. TeleQuest - Arlington, TX 817-258-6500

B-to-B 30%, B-to-C 70%; Outbound 33%, Inbound 67%

Telecommunications, Publishing, Financial Services

144.32%

2. Impact Telemarketing Group Inc. - Woodbury, NJ 800-793-2345 [email protected]

B-to-B 40%, B-to-C 60%; Outbound 60%, Inbound 40%

Membership Continuity, Financial Services, Insurance Services

139.71%

3. The Faneuil Group - Boston, MA 617-742-4888 [email protected]

B-to-B 25%, B-to-C 75%; Outbound 70%, Inbound 30%

Telecommunications, Automotive, Financial Services

125.98%

4. Harris Select Telemarketing - White Plains, NY 877-9-SELECT [email protected]

B-to-B 15%, B-to-C 85%; Outbound 68%, Inbound 32%

Telecommunications, Publishing, Financial Services

97.99%

5. Reese Brothers, Inc. - Pittsburgh, PA 800-365-3500 [email protected]

B-to-B 10%, B-to-C 90%; Outbound 95%, Inbound 5%

Telecommunications, Financial/Membership Services, Fund Raising

71.63%

6. FutureCall Telemarketing, Inc. - Colorado Springs, CO 888-FUTURE1 [email protected]

B-to-B 10%, B-to-C 90%; Outbound 91%, Inbound 9%

Telecommunications, Publishing, Financial Services

70.53%

7. West Teleservices Corp. - Omaha, NE 800-841-9000

B-to-B 12%, B-to-C 88%; Outbound 49%, Inbound 51%

Telecommunications, Consumer Goods, Re-direct Calling Programs

59.71%

8. TeleSpectrum Worldwide Inc. - King of Prussia, PA 888-343-9870 [email protected]

B-to-B 25%, B-to-C 75%; Outbound 80%, Inbound 20%

Financial Services, Telecommunications, Insurance

41.29%

9. APAC TeleServices, Inc.* - Deerfield, IL 847-374-4980 www.apacteleservices.com

B-to-B 7.5%, B-to-C 92.5%; Outbound 51.3%, Inbound 48.7%

Communications, Financial Services, Insurance

38.84%

10. TeleMark, Inc.* - Portland, OR 800-783-6000 [email protected]

B-to-B 20%, B-to-C 80%; Outbound 70%, Inbound 30%

Financial Services, Telecommunications, Direct Product Sales

31.27%

11. RMH Teleservices - Bryn Mawr, PA 610-520-5300

B-to-B 20%, B-to-C 80%; Outbound 90%, Inbound 10%

Financial Services/Credit Card, Insurance, Telecommunications

30.33%

12. Communication Services Group, Inc. (MarCom, DMS Direct Marketing Services, The Development Center, 800 Support, Data Decisions Corp.) - Scottsdale, AZ 800-387-2850 [email protected]

B-to-B 15%, B-to-C 85%; Outbound 80%, Inbound 20%

Financial Services, Telecommunications, Continuity Clubs

26.37%

13. ICT Group, Inc.* - Langhorne, PA 215-757-0200 www.ictgroup.com

B-to-B 25%, B-to-C 75%; Outbound 70%, Inbound 30%

Financial Services, Insurance, Telecommunications

23.98%

14. MATRIXX Marketing Inc.* - Cincinnati, OH 800-MATRIXX [email protected]

B-to-B 30%, B-to-C 70%; Outbound 20%, Inbound 80%

Customer Service, Business-to-Business Sales Coverage, Direct Response

18.83%

15. ATC Communications - Irving, TX 972-830-1800 www.atct.com

B-to-B 20%, B-to-C 80%; Outbound 30%, Inbound 70%

Telecommunications, Financial Services, Help Desk

10.54%