The customer experience has changed drastically today to one that is focused more than ever on the customer and their needs and wants. Along with this has been the introduction of so many new communications channels and ways to engage with brands and customers. Add to that the abundance of tools being put on the market to help manage these news channels, and it was only a matter of time before the need to upgrade WFO technology and better prepare for the future of customer engagement happened.

The time is now. This movement is happening quickly and companies that fail to adopt, will face a harsh reality.

Planning a successful Workforce Optimization migration takes some know-how and solid advice from experts.

An upcoming TMC (News - Alert) Webinar sponsored by Calabrio (News - Alert) will help you prepare for the future of customer engagement by deploying the right WFO technology.
Paul Stockford, President and Chief Analyst of Saddletree Research, will join the event to talk about the findings of his annual contact center survey, which found that replacing outdated technology is a top concern in today’s contact center. This year, according to Stockford, it’s all about a “technology refresh.”

During the webinar he and Calabrio’s Director of the Innovation Center, Brad Snedeker, will offer advice on how to not only plan but execute a new WFO effort that keeps your brand safe and healthy while bringing customer engagement to your corporate strategy.  

If you’re a contact center or IT professional facing the migration to a new WFO solution or just want to know more to prepare for your future, this is a webinar you won’t want to miss.

REGISTER NOW