Webinars - Featured Articles

February 29, 2016

Webinar - It's Time to Reinvent IVR

Voice applications are becoming more and more important today as customers gravitate toward self-service options. Being able to deliver a top notch caller experience with voice applications is the goal.

More than just a way to boost customer satisfactions, the right IVR systems can even help with controlling costs and improving agent efficiency.

Imagine a call center where agents were not being paid to answer simple questions but are instead available to take on the important calls because the automated system is helping with rudimentary questions, without callers having to connect to a live agent.

During a webinar on Wed., March 9, at 1 p.m., sponsored by Spoken, industry experts will discuss how to reinvent your IVR to control costs and delight customers.

If you’re tasked with finding ways to cut costs in your call center, you’ll want to check out this free Webinar.

Attendees will learn how technologies can help cut operational costs while measurably improving the customer experience as well as how they can use A/B testing to iterate the best call experience – and more.

Spoken provides an enterprise cloud platform for contact centers that offers operational efficiency to help deliver superior customer experiences. Spoken’s President, Voice Discovery Services, Charlie Anderson, will present along with Jeff Dworkin, Principal Consultant at Ghostpoint Consulting and Jeff Gove, VP of Customer Care Operations at The Neat Company.

Other topics covered will include IVR trends, best practices and cost-saving case studies.



Edited by Maurice Nagle