Webinars - Featured Articles

May 25, 2012

Webinar - TMC and Angel Present a Webinar on Practices That Put Your Caller First

NORWALK, CT (May 22, 2012) –Today,  TMC, a global, integrated media company helping clients build communities in print, in person and online, and Angel announced a complimentary Webinar, “Caller Bill of Rights: Best Practices That Put Your Callers First  ”, live on Wednesday, May 30, 2012 at 1:00 PM EDT / 10:00 AM PDT.

This complimentary Webinar will discuss Caller Bill of Rights and how to put your callers first.

Anyone who has used an IVR understands the common frustrations: listening to never ending menu options, having to repeat information multiple times within the application, and not having the option to reach a person when needed. It seems that well-developed, intuitive, user-friendly IVR systems may be the exception rather than the norm. The reason? Traditionally, organizations employing IVRs and other voice applications have been forced to balance between managing business costs and driving customer satisfaction. So, how can you delight callers with world-class customer service while, at the same time leveraging the business benefits of voice automation? This is not a hard and fast list of “VUI design standards,” but rather a list of what should become “caller expectations” from a well-designed IVR application.

This Webinar will examine:

  • Insights on how to create a world-class customer focused voice solution
  • Top 10 list of “caller rights” for a well-designed IVR application
  • Best practice examples that Angel.com (News - Alert) has used with its customers

This Webinar is recommended for:

  • Call Center professionals looking to implement new IVR applications
  • Business executives looking to assess the effectiveness of their current automation
  • And, VUI designers who create IVR applications

Speakers include:
Mike Ahnemann, Creative Director, User Experience, Angel
Stefania Viscusi, Editor, TMCnet

Register now for “Caller Bill of Rights: Best Practices That Put Your Callers First  ”, live on Wednesday, May 30, 2012 at 1:00 PM EDT / 10:00 AM PDT.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by e-mail at inquiry@tmcnet.com

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC

TMC, celebrating their 40th Anniversary, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: Featuring collocated Mobility Tech, M2M Evolution, Business Video, ChannelVision Expo, MSPWorld, Super WiFi (News - Alert), SUITS, LatinComm, HTML5 Summit Conferences, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Media Contact:

Jan Pierret
Marketing Manager
203-852-6800 x 228

Edited by Brooke Neuman