Webinars - Featured Articles

December 01, 2011

Webinar - TMC and SpeechCycle Present a Webinar on Smartphone Apps for Customer Service

NORWALK, CT (December 1, 2011) - TMC, a global, integrated media company helping clients build communities in print, in person and online, and SpeechCycle (News - Alert) announced today a Webinar event, “Mobile Smartphone Applications, The Next Frontier in Customer Service,” to be held live onMonday, December 5, 2011 at 2:00 PM EST / 11:00 AM PST.

This complimentary Webinar, sponsored by SpeechCycle,will review how mobile smartphone apps can enhance customer service. In today’s competitive marketplace, consumers have more choices than ever when it comes to selecting a vendor for their mobile phone, Internet or cable/satellite services. With providers becoming increasingly equal in terms of price point and technology, customer service has become the differentiator that often sets providers apart. For service providers looking to set themselves apart and create unique and positive customer experiences, mobile smartphone applications are becoming the next frontier in customer service. During this Webinar, attendees will learn:

  • The impact of a positive experience on consumer spending and willingness to refer others
  • The impact of a negative experience on customer loyalty
  • Consumer willingness to use mobile applications for customer care
  • How to enable customer care through mobile applications and the impact on brand perceptions
  • Mobile care capabilities that exist today
  • Mobile care applications can create a positive customer experience while reducing costs

This Webinar is recommended for:

  • VPs and Directors of Customer Care in PayTV (News - Alert), wireless, wireline, and broadband service providers
  • Anyone responsible for improving the customer experience
  • Marketing executives charged with enhancing revenue across channels

Speakers include: 

Scott Kolman (News - Alert), SVP Marketing, SpeechCycle

Dan Soulas, Managing Director, Echo Research

Stefania Viscusi, Editor, TMCnet

Register now for “Mobile Smartphone Applications, The Next Frontier in Customer Service,” live onMonday, December 5, 2011 at 2:00 PM EST / 11:00 AM PST.

“TMCnet Webinars are a tremendous resource and an excellent way to provide training on highly relevant topics, and the fact that it is offered at no-cost to attendees is a huge benefit for companies as a way to educate employees without the travel expense” said Rich Tehrani, CEO, TMC (News - Alert). “Webinars are also a great way to introduce vendors to possible customers in a mutually beneficial and informative manner that often leads to productive relationships.”

For more information, please visit www.tmcnet.com.

About TMCnet Webinars

TMCnet Webinars feature live, interactive presentations covering relevant topics, presented by top industry executives. Attendees watch and listen to the presentation as it happens over their computer, and have the opportunity to submit questions to the speaker(s) in real-time. The TMCnet Webinar program typically attracts 300 to 500 registrants per event.   

TMCnet Webinars are archived and available On-Demand.

Companies interested in sponsoring their own Webinar event can contact client services at 203-852-6800 or by email at inquiry@tmcnet.com

For more information about TMCnet Webinars, please visit www.tmcnet.com/webinars.

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

About SpeechCycle

SpeechCycle, a leader in customer self-service, delivers innovative solutions to the world’s leading enterprises and communications service providers.  SpeechCycle has processed over one-billion transactions on its award-winning cloud platform and is pioneering a new generation of mobile business-to-consumer applications that help companies meet the demands of today’s always-connected consumer.SpeechCycle is a trademark of SpeechCycle, Inc. All other company or product names mentioned may be trademarks or registered trademarks of the respective companies with which they are identified.

Media Contacts :

Emily Trevallion 
PAN Communications 

Jan Pierret
Marketing Manager
203-852-6800 x 228

Edited by Rich Steeves