Interactive Intelligence Expands Its Social Networking Strategy
Interactive Intelligence has been a leader in promoting the importance of social media as it relates to business, and how organizations can and should respond to and interact with prospects and customers in this new world of social networking.

Social Networks Become Tools for Network Management, Car Care
Enabling companies to leverage these kinds of platforms to manage their networks ties into the communications megatrends of not only social networking, but also of cloud computing and mobility, says Vala Afshar, chief customer officer of Enterasys Networks. Introducing the machine world to the social enterprise lets businesses be more productive, have more real-time access, and better understand their connected machines, he says.

The Phone.com Story - More than Just a Domain Name!
Four years ago, in 2007, a group of entrepreneurs acquired the domain name Phone.com and began to build a philosophy, an organization, a suite of technologies, and a set of strategies and tactics to take advantage of such a key asset. Today, in 2011, Phone.com has grown into one of the most respected providers of cloud-based voice communications in the U.S. Month to month continuous growth in customers and revenues are tied to an incredibly low customer turnover rate. At the heart of this success has been the core philosophy of serving the small business marketplace for companies with up to 20 employees.

Salesforce.com Chatters on Social Media in the Enterprise
Salesforce.com has been on the speaking circuit lately talking a lot about social networking. And in May the company announced it had completed the acquisition of Radian6, whose social media monitoring platform is used by more than half of Fortune 100 companies to monitor, analyze and engage in social media conversations. Unified Communications Magazine recently spoke with Gordon Evans, senior director of product marketing at Salesforce.com, about the deal and the CRM company's efforts around social networking.

TMC Congratulates Unified Communications Magazine's Product of the Year Award Winners
The PBX and UC market saw annual growth in 2010, totaling $8.3 billion last year, according to Infonetics Research. As the firm reports, that's up from $7.7 billion in 2009.

Digium Adds Switchvox Solutions to AsteriskExchange
Apparently in line with this thinking - and in an effort to enable its developer community to more easily market their applications to business users - Digium has created a new Switchvox solutions category within its AsteriskExchange application store.

Avaya DevConnect Program Continues Growth
Avaya DevConnect is the company's developer and technology partner program, which provides developer-oriented resources, including access to application program interfaces, developer tools, and technical support. Membership in the program grew more than 16 percent in the last year, and 30 to 40 new solutions are added monthly.

Rebtel with a Cause: Mobile VoIP Player Takes on the Bigger Boys
Rebtel is taking on the likes of Skype, GoogleVoice and Facetime with its mobile VoIP solutions. The latest to its lineup is a new app for the BlackBerry that allows users of the application to make free international calls.

Former UTStarcom Leader Blackmore Takes the Helm of ShoreTel
ShoreTel recently announced Peter Blackmore as its president and CEO. He's already on the job, replacing Don Girskis, ShoreTel's senior vice president of worldwide sales, who had been acting as interim CEO while the company decided on a new leader.

California School District Lauds CallTower Solution
The effort involved migrating 26 locations from a Nortel analog phone system, which lacked key voice and e-mail features and had reached end-of-life for maintenance and support, to a CallTower hosted VoIP solution that leverages Cisco VoIP and video products; a Microsoft OCS server, including chat, some video capabilities, and audio extensions for click to call, among other features; and unified message to the school district's Exchange server.

Fore You Ryder Cup App Just One Example of Possible Mitel Phone Customization
Considering the tight competition, Tiger Woods' performance, and the sometimes severe weather - not to mention the 18th hole streaker - at this year's Ryder Cup, there was a lot of excitement during the October golf competition in Wales.

SIP Trunking, Unified Communications, and Security: What You Need to Know
This article originally appeared in the October 2010 issue of Unified Communications magazine SIP trunking and Unified Communications are often discussed in separate conversations but, the simple fact is that the former is a key component in many implementations of the latter. This means, of course, an opportunity for vendors of those particular technologies to collaborate to grow their businesses, but it also means they are also tightly connected when it comes to security and risk.

RingCube Brings High Performance to the Virtual Desktop
A company called RingCube Technology Inc. recently announced vDesk, an enterprise desktop virtualization solution that aims to simplify the creation, access and management of Windows desktops through workspace virtualization. Unified Communications Magazine recently spoke with Doug Dooley, vice president of product management and marketing at RingCube, to discuss vDesk and what it brings to the virtual desktop.

60 Seconds with Avaya
Avaya is among the leaders in the unified communications space. Unified Communications magazine recently interviewed Steve Hardy, director of product and solutions marketing at Avaya to talk about what's new and what's next in the area of UC.

Esnatech Delivers on the Three Keys of SIP-Based UC
Looking to increase revenue and improve customer service while decreasing communication costs? SIP-based unified communications can get you there. And it can help your business become more productive, responsive and mobile.

TMC Labs Announces Innovations Awards Winners
Unified communications is one of the fastest growing technology fields. UC enhances productivity Unified communications is one of the fastest growing technology fields. UC enhances productivity by unifying voice, video, wireless, presence and other communications technologies. Unifying and integrating all the various corporate communications types also provide management a holistic overview of the entire corporate communications infrastructure with unified reporting that provides insights into your business communications.

New Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate

LiveVox Awarded Exemplary Status in Ventana Research's 2023 Buyers Guide for Contact Center Suites

Avaya's Momentum in Canada Continues to Build

CareCloud to Showcase Groundbreaking Generative AI Solution at Google's ChromeOS Partner Summit: Solution Showcase

Citizens Achieves 'Outstanding' Community Reinvestment Act Rating

NICE Actimize Powers Innovation for GoTyme Bank with its Cloud Financial Crime Digital Banking Platform